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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"Good, fast and reliable"
"Fast and well packed. Very good"
"Très bonne transaction. expédition rapide et bon emballage."
Digital experience
"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"
Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig, und ich hatte einen sehr positiven Eindruck vom gesamten Kaufprozess. Vielen Dank für den ausgezeichneten Service!
"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
9 Dec 2023
Verified reviewPerfect
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A. A.
9 Dec 2023
Verified reviewAlways great service, prompt deliveries. Best place to find aged wines in good condition.
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A. A.
3 Dec 2023
Verified reviewiDealwine provide an excellent service, unlike the shower in O'Briens.
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A. A.
3 Dec 2023
Verified reviewHi, for type of biz you handle as auction maybe the costs paid as fee by the buyers are a bit expensive. Being solely an online auction house that could be better.
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A. A.
3 Dec 2023
Verified reviewCustomer service impacable
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A. A.
3 Dec 2023
Verified reviewAlways great wine with accurate representation and fast, efficient service. This firm costs me fortunes because they are so good at what they do and they make it easy !!
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A. A.
3 Dec 2023
Verified reviewFast delivery and good customer service
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A. A.
3 Dec 2023
Verified reviewThe best
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A. A.
29 Nov 2023
Verified reviewgood site. Not always the cheapest prices, but they have some wines that are hard to find elsewhere. Delivery was trouble free, But their shipping costs are REALLY high : €34 pr. 12 bottles, and no reduction if you buy more. This is way higher than other wine-sites. (I just paid €12,50 shipping for 12 bottles on another site)
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A. A.
29 Nov 2023
Verified reviewAlways the best service, quick shipment and bottles always arrive in good condition!
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A. A.
29 Nov 2023
Verified reviewAlways I will be happy to buy some wines in your auction. condition is almost perfect. But I don't need champagne boxes. So I want to choose that champagne box Yes I need it or No don't it. Next when I buy some wines I will contact you. And I hope you keep the wines I bought whole 2 month to free. If possible. But 1 month is not bad for me Best Regards
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A. A.
29 Nov 2023
Verified reviewVery good
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A. A.
29 Nov 2023
Verified reviewOn time and what I expected
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A. A.
29 Nov 2023
Verified reviewI had a very bizarre experience with iDealWine. I had ordered 12 bottles of red wine. The parcel arrived even earlier than expected but contained only 5 bottles. 7 of the 12 compartments were empty, just filled with paper. I complained to the customer service and received a polite reaction from them. I was asked to send photos of the parcel and an investigation with the delivery service was initiated. After some days Mr. Bruneau concluded that I was trustworthy enough and as the vintage of my wine order was not anymore in stock, he offered to reimburse me the costs for the 7 bottles that never arrived incl. a partly refund of the delivery costs. I would like to commend and thank iDealWine for their professional dealing with the issue. Right after the incident I was mistrusting the company because I felt betrayed and thought that ordering at iDealWine would not be reliable. But after Mr. Bruneau‘s reaction, I regained trust again in the company. Although we could not detect the reason for the faulty delivery, I would consider again buying wine from iDealWine.
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A. A.
29 Nov 2023
Verified reviewNo delivery more than 4 weeks after shipping notice. No communication whatsoever from shipping company Colissimo Europe.
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A. A.
29 Nov 2023
Verified reviewEasy order process, swift delivery
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A. A.
29 Nov 2023
Verified reviewSmooth and easy ordering and delivery
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A. A.
28 Nov 2023
Verified reviewI'm giving 1 star because there is no option to give less! I did the order and canceled it on the same day, the customer service person confessed via email that they forgot to cancel. I receiving the order in Scotland when I was already in Brazil. I ran out of wine and my money!! I have already sent more than 5 emails, all of them have not been responded. Not trust website…
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A. A.
21 Nov 2023
Verified reviewgood condition good service
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A. A.
21 Nov 2023
Verified reviewSerietà facilità e trasparenza
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