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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"Good, fast and reliable"
"Fast and well packed. Very good"
"Très bonne transaction. expédition rapide et bon emballage."
Digital experience
"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"
Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig, und ich hatte einen sehr positiven Eindruck vom gesamten Kaufprozess. Vielen Dank für den ausgezeichneten Service!
"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
30 Dec 2023
Verified reviewUnsafe packaging and horrible customer service I bought 12 bottles of Champagne Andre Robert to celebrate my birthday with my friends and being a client of iDealwine for two years I really believed that they were trustworthy and professional, but I was totally wrong. I went to the local post office to pick up the box with the 12 bottles of champagne and when I lifted the box the 12 bottles fall through the bottom. It was a big explosion of champagne and me and the workers of the post office get the champagne and the broken glass small pieces over us. I never had experience something like that, the box looks poorly sealed with only one piece of scotch tape about 4 cm width. The local post office said that they don´t take any responsibility because the box is not closed and sealed in a safe way. I think that for the weight of 12 bottles of champagne that’s around 20 Kg must be necessary to use something stronger and all the way of the box and not a simple scotch tape in one only place. Only 3 of the bottles of champagne survived the crass with the floor. The workers at the post office means that is the company that sends the packet that has the responsibility to do it in a safe way. The workers of the post office told me that they have all the event taped on video ready for iDealwine if they don´t believe my words and photographs and I send to iDealwine the telephone, mail, and address of the post office in Copenhagen, but they prefer to accuse me of manipulate the tape that was broken. A real display of arrogance, denial, and avoidance of their responsibility. They offer to give me back a 10% of the value as a “gestus” A “gestus” of what? Of arrogance and denial? Why must I assume the 90% of iDealwine lack of professionality packing wine? I am sure I didn´t did any wrong. What could I did different to not get the bottles falling through the bottom of the box to the floor? How I suppose to transport the bottles from the post office to my home without lifting it? With teletransportation? The workers at the post office assured me that is the company that sends the packet that has the responsibility to do it in a safe way. I have been buying wine online for 25 years from many different companies around the world and never experience so bad packaging and so bad costumer service before. There are so many wine companies in the world that know how to package the wine safety and give a good customer service that I can only recommend iDealwine for masochist
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A. A.
30 Dec 2023
Verified reviewThe best selection of top French wines. Good service and packing. Expensive delivery
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A. A.
16 Dec 2023
Verified reviewExcellent service, fast deliberativa and have hard to get wine
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A. A.
16 Dec 2023
Verified reviewI love IDealWine. Just got a perfectly presented 2010 Chateau Hosanna for €185 delivered to my house in Dublin. Best value in Europe and their delivery is always excellent.
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A. A.
16 Dec 2023
Verified reviewI have only possitive experience with Ideal wines. Auctions are fun and always plenty of options what to pick 🍾 and delivery is also quick and smooth. Thank you
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A. A.
13 Dec 2023
Verified reviewEverything excellent
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A. A.
12 Dec 2023
Verified reviewEverything was perfect again!
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A. A.
10 Dec 2023
Verified reviewFast delivery
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A. A.
9 Dec 2023
Verified reviewEverything happened as it was supposed to.
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A. A.
9 Dec 2023
Verified reviewEverything went smoothly: the order, cntact with iDealwine and the delivery of the order.
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A. A.
9 Dec 2023
Verified reviewEverything went very well. Thanks
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A. A.
9 Dec 2023
Verified reviewNice wines, fair prices and fast delivery
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A. A.
9 Dec 2023
Verified reviewEverything on the IDEALWINE side went perfect and fast, however the local spanish delivery (SEUR) is that worst company to deal with. They sent an e-mail stating that the delivery was going to be from 15:00 to 16:00, I purposly sat on a bench outside my door during these hours to check if they arrive. They never did but later that day I received an e-mail stating that I was not home for the delivery.
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A. A.
9 Dec 2023
Verified reviewThe website is easy to use and customer service was responsive and helpful, delivery and packaging perfect!
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A. A.
9 Dec 2023
Verified reviewEasy shop experience, always a good selection and a fluid and secure site to buy your wines from.
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A. A.
9 Dec 2023
Verified reviewEasy to order and was well informed about the order. Fast shipment and good packaging. Recommend!
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A. A.
9 Dec 2023
Verified reviewfast and safe delivery
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A. A.
9 Dec 2023
Verified reviewTimely and in very good condition
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A. A.
9 Dec 2023
Verified reviewVery nice quality and super fast delivery.
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A. A.
9 Dec 2023
Verified reviewIdeal wine is an incredible for collectors and consumers alike. Great choice, selection of incredible vintages and now, they even manage the Brexit/import docs for UK clients, which is a great service.
Reviews displayed in chronological order
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