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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
9 Apr 2022
Verified reviewVery straightforward and user friendly. I've never encountered a problem and I have used the site for a few months now.
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A. A.
9 Apr 2022
Verified reviewProduct cost £5, delivery £5. This could have been delivered through letter box. Delivery charge is just a rip off. Not a happy customer. Will not be ordered again.
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A. A.
9 Apr 2022
Verified review1st class service
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A. A.
9 Apr 2022
Verified reviewOrder arrived quickly and was exactly what my mum wanted
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A. A.
1 Apr 2022
Verified reviewExcellent website, very competitive prices, best I've found
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A. A.
1 Apr 2022
Verified reviewBrilliant easy to use
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A. A.
31 Mar 2022
Verified reviewProduct comes on time. It is easily wearable so makes changing a breeze.
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A. A.
31 Mar 2022
Verified reviewGreat customer service.
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A. A.
31 Mar 2022
Verified reviewSite was easy to navigate and dilevery was on time . I will order this product again soon it's for my Dad.
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A. A.
31 Mar 2022
Verified reviewEasy to use website and great quality products. The junior pants are brilliant.
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A. A.
31 Mar 2022
Verified reviewGood
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A. A.
31 Mar 2022
Verified reviewOk, site keeps offering me link for 20% off, but never obtained
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A. A.
31 Mar 2022
Verified reviewBrilliantly quick service, my order came the next day
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A. A.
31 Mar 2022
Verified reviewGreat service with excellent customer service if there is any problems
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A. A.
31 Mar 2022
Verified reviewI like the ease of navigation through the website to find exactly what I’m looking for. I also like being notified of special offers/discounts which definitely help when purchasing items.
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A. A.
31 Mar 2022
Verified reviewEasy to order but packaging was poor abd had been repackaged by courier service.
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A. A.
31 Mar 2022
Verified reviewVery Good
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A. A.
31 Mar 2022
Verified reviewThere was a typing error with the address on the drivers instructions (not on the invoice) I had to go down to the road to watch for the dpd van . The driver was in the correct street however the house number was totally wrong if I had not noticed this I doubt if the driver would have found my home .
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A. A.
31 Mar 2022
Verified reviewManaged to put the order on the website OK. The order should have been delivered on Tuesday 29th March, but did not appear all that day. It was delivered at 11.00am on Wednesday 30th March, before I'd had time to log in to my tablet and find out when it was due.
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A. A.
31 Mar 2022
Verified reviewvery good service. delivery arrived next day. well packaged
Reviews displayed in chronological order
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