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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
22 Jun 2022
Verified reviewGreat service, great fitting pants for larger kids, great price
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A. A.
22 Jun 2022
Verified reviewAfter placing my order I was advised that delivery would take three working days, which would be on Wednesday. I was advised on Monday that delivery would be on Tuesday and on Tuesday morning I was advised that delivery would be between 13.54 and 14.54. Delivery was made around 14.00. Excellent service. Royal Mail cannot match this.
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A. A.
22 Jun 2022
Verified reviewOrdered 2 days ago and arrived today. Excellent service all round.
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A. A.
22 Jun 2022
Verified reviewUser friendly and easy to navigate
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A. A.
22 Jun 2022
Verified reviewEasy to order
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A. A.
15 Jun 2022
Verified reviewexcellent thank you
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A. A.
14 Jun 2022
Verified reviewAll in all a great product I buy gor my son, sometimes I have a few faulty pairs of pants in each pack in each box I buy, so I'm not getting the best value for money every time, and now the price has gone up by over £5, so not just a little increase, even with a discount code it is still very expensive especially when I have to provide pants for my son at school, the service is good, quick delivery, quality control needs to be monitored closely, and a look at prices especially as I'm a single mother having to pay for her child's needs, a little more help would be abusive weight off the shoulders.
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A. A.
14 Jun 2022
Verified reviewAlways seem to have the pull ups in stock and at a very good price. Much cheaper than their competitors.
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A. A.
10 Jun 2022
Verified reviewPreviously ordered so reordered from original order receipt. Order placed 7th June 22, delivered 9th June 22. Brilliant Service.
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A. A.
10 Jun 2022
Verified reviewVery happy with the ease of ordering and the prompt fulfilment
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A. A.
9 Jun 2022
Verified reviewVery good in all aspects from ordering to paying to being delivered everything went very smoothly.
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A. A.
9 Jun 2022
Verified reviewAlways very quick response and sending
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A. A.
9 Jun 2022
Verified reviewGood product easy to order prompt delivery
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A. A.
8 Jun 2022
Verified reviewExcellent service. Easy to place an order. Fast delivery
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A. A.
7 Jun 2022
Verified reviewVery fast service great customer service
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A. A.
6 Jun 2022
Verified reviewGreat site all you need to know :-)
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A. A.
2 Jun 2022
Verified reviewVery happy with service, easy to order mske payment, quick delivery, order always correct, good price, I would recommend it
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A. A.
2 Jun 2022
Verified reviewThey r very suited to my austic son who is still using pull ups and very very good products which we use I would recommend them to anyone
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A. A.
2 Jun 2022
Verified reviewNever fail us. Websites always easy to use. Products are well priced and delivery’s always early! Perfect & reliable
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A. A.
2 Jun 2022
Verified reviewGreat night time pads. Very comfortable and absorbent. Better than Boots stay dry I was getting previously
Reviews displayed in chronological order
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