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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
29 Jul 2022
Verified reviewI’ve ordered from this company multiple times. Very easy to find what your looking for.
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A. A.
29 Jul 2022
Verified reviewI’ve used ID Direct a few times now so am getting used to the navigation of the website which is quite user friendly.
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A. A.
29 Jul 2022
Verified reviewSite easy to use never had a problem with delivery always on time
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A. A.
29 Jul 2022
Verified reviewVery fast delivery.
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A. A.
29 Jul 2022
Verified reviewThank you for your speedy service. I have been really impressed with my whole process.
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A. A.
29 Jul 2022
Verified reviewEasy to use
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A. A.
29 Jul 2022
Verified reviewiD Direct provide a great service, efficient and very quick. All of our orders have been delivered very quickly and without fuss.
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A. A.
29 Jul 2022
Verified reviewEasy website to use
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A. A.
29 Jul 2022
Verified reviewI wss told thst my order would srrive at my mothers house today. I sat there from 8 until 2.30pm. I then got a text telling me that the order hsd been put back until tomorrow. As i requested. I requested no such thing. I tried calling the delivery company snd gave up after 20 minutes.. A wasted day snd ill have to do it again tomorrow. Terrible.
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A. A.
21 Jul 2022
Verified reviewEasy to order. Competitive prices. Always a speedy service
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A. A.
21 Jul 2022
Verified reviewThe products are of the highest quality and they post them to you very quickly. If the order is placed before 1pm you receive them on the following day.
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A. A.
21 Jul 2022
Verified reviewIt could make rather clearer how to choose the size.
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A. A.
19 Jul 2022
Verified reviewBrilliant product for my son with learning disabilities. Very comfortable and absorbent. Speedy delivery and good communication
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A. A.
19 Jul 2022
Verified reviewQuality extremely good Packaging very good Service & delivery first class
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A. A.
18 Jul 2022
Verified reviewHaving trouble logging in but other than that delivery and products are great for my mum.
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A. A.
17 Jul 2022
Verified reviewQuick delivery - no fuss.
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A. A.
16 Jul 2022
Verified reviewI use this company every month as I can just click a button and repeat my last order which makes it quick and easy for me. I find this company the best value for money and delivery is quick and free for orders over £45.
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A. A.
16 Jul 2022
Verified reviewGreat fast delivery
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A. A.
15 Jul 2022
Verified reviewEasy to order. Quick delivery.
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A. A.
15 Jul 2022
Verified reviewWebsite is easy to use, customer service is very good.
Reviews displayed in chronological order
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