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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
29 Dec 2022
Verified reviewEasy navigation, quick delivery
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A. A.
28 Dec 2022
Verified reviewGreat - arrives promptly
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A. A.
22 Dec 2022
Verified reviewI ordered pads but only found they where out of stock after enquiring about my order
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A. A.
22 Dec 2022
Verified reviewThey are a fab company who sell what I need for my 5 year old non verbal autistic son, would highly recommend!
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A. A.
22 Dec 2022
Verified reviewExcellent quick service and good product
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A. A.
22 Dec 2022
Verified reviewVery quick shipping and excellent customer service
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A. A.
15 Dec 2022
Verified reviewFantastic service quick delivery
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A. A.
15 Dec 2022
Verified reviewThe web site is easy to use,the nappy pants (4-7 years ) are just the right size for my six year old daughter and they dont leak like pampers nappy pants . Delivery is normally 1-2 days from ordering
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A. A.
15 Dec 2022
Verified reviewregular updates about delivery, so I am very happy, quick and easy to order
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A. A.
14 Dec 2022
Verified reviewEasy to use website and very prompt delivery of order
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A. A.
12 Dec 2022
Verified reviewVery prompt service .
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A. A.
10 Dec 2022
Verified reviewGood communication from moment of order to expected delivery. Item delivered well in advance of quoted delivery date. Great buying experience
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A. A.
9 Dec 2022
Verified reviewExcellent product delivered quickly.
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A. A.
8 Dec 2022
Verified reviewAlways seem to be in stock and really fast delivery
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A. A.
8 Dec 2022
Verified reviewNext day delivery , very professional
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A. A.
8 Dec 2022
Verified reviewordered online and delivered promptly
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A. A.
8 Dec 2022
Verified reviewWas very easy to use,happy to keep with the company and quick response on delivery details etc.
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A. A.
8 Dec 2022
Verified reviewA straightforward ordering process and they keep me up to date with the progress of my order, no issues at all.
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A. A.
8 Dec 2022
Verified reviewI found the site very easy to use, but the main problem was that the pads I wanted were out of stock and I had to compromise, and order some that would do, rather than the ones I actually wanted. The new stock is not expected until welll into January.
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A. A.
8 Dec 2022
Verified reviewExcellent service.
Reviews displayed in chronological order
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