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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
18 Jan 2023
Verified reviewVery easy to order, delivery quick & efficient. Product does not leak & is much better than those sold in supermarkets for this age group
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A. A.
18 Jan 2023
Verified reviewFast delivery. These nappies have really helped my 8 year son from wetting through. Great product
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A. A.
18 Jan 2023
Verified reviewGreat product, comfortable discreet and not too bulky but good absorbency. Great service too
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A. A.
18 Jan 2023
Verified reviewI order from iD every 6 weeks or so, the website is easy to use and my order is always delivered on time.
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A. A.
18 Jan 2023
Verified reviewiD direct provide great products delivered very quickly. A great team.
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A. A.
18 Jan 2023
Verified reviewI always order from here they are prompt easy to order from and the product is high quality .
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A. A.
13 Jan 2023
Verified reviewDelivery was as expected
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A. A.
9 Jan 2023
Verified reviewGreat product and prompt delivery. Very happy with my orders.
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A. A.
7 Jan 2023
Verified reviewEasy to order, fast in replying and excellent delivery times.
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A. A.
6 Jan 2023
Verified reviewEasy to use web site, my order was delivered the following day which was excellent considering it was only a couple of days before xmas
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A. A.
6 Jan 2023
Verified reviewBrilliant, always got what I need and deliver it to me quickly
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A. A.
6 Jan 2023
Verified reviewVery easy to navigate the site, find my requirements, order, pay and enter any delivery instructions. Delivery is in plain boxes and only takes a few days and so far I've had no issues. Excellent.
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A. A.
6 Jan 2023
Verified reviewnever let us down
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A. A.
6 Jan 2023
Verified reviewDelivery was late and incomplete
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A. A.
6 Jan 2023
Verified reviewOrdering is easy, delivery very prompt. Regular delivery updates
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A. A.
6 Jan 2023
Verified reviewExcellent service for old folk in need. Diolch yn fair iawn
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A. A.
5 Jan 2023
Verified reviewGreat products always happy to come to these
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A. A.
5 Jan 2023
Verified reviewUnfortunately I have not received the items ordered. I believe they are now at DPD Tyne Side. DPD seem to have an issue delivering to Scotland which is of no use to me. If the item is not delivered by Saturday they will be returned to you once they eventually arrive.
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A. A.
29 Dec 2022
Verified reviewFab delivery. Great packaging
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A. A.
29 Dec 2022
Verified reviewI ordered very near Christmas and wasn’t optimistic the items would arrive. However they were delivered Christmas Eve. I’m very impressed.
Reviews displayed in chronological order
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