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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
8 Mar 2024
Verified reviewReally quick delivery always and amazing products my son has just lost some weight so we’ve gone down in size but we never have leaks with these
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A. A.
7 Mar 2024
Verified reviewGreat service, speedy delivery.
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A. A.
6 Mar 2024
Verified reviewEasy to find the correct pads for my Mum on the site. Easy to order. Delered the next day. Super!
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A. A.
6 Mar 2024
Verified reviewGreat service fast delivery and great product would definitely recommend
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A. A.
5 Mar 2024
Verified reviewsite is easy to navigate, order always arrives super quick, amazing product!
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A. A.
5 Mar 2024
Verified reviewThe product is good but the p p charge is far too much, IMO. I pay half that price from other suppliers sending bigger parcels,so, something for iD care to consider and not make profit on the p p off the customers.
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A. A.
2 Mar 2024
Verified reviewEasy ordering system and excellent speed at dispatching the order,
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A. A.
28 Feb 2024
Verified reviewExcellent easy to use web site.
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A. A.
28 Feb 2024
Verified reviewThis is a very good site to look for what you want.,not what anyone else thinks you should have - not necessarily the same thing.
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A. A.
27 Feb 2024
Verified reviewService is very efficient and delivery very prompt. Reliable.
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A. A.
27 Feb 2024
Verified reviewAlways easy to find what i require
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A. A.
27 Feb 2024
Verified reviewPrompt and efficient processing and delivery.
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A. A.
24 Feb 2024
Verified reviewAmazing choice and fit. We ID junior pants for our daughter and they never leak. Marvellous product.
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A. A.
24 Feb 2024
Verified reviewExcellent products and service
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A. A.
24 Feb 2024
Verified reviewIf they have a phone number and indeed phones in their offices it would be good if someone actually answered them
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A. A.
24 Feb 2024
Verified reviewQuick delivery, very satisfied customer.
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A. A.
15 Feb 2024
Verified reviewVery easy to order and delivery is rapid. Excellent service
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A. A.
13 Feb 2024
Verified reviewEasy to find my item and always deliver swiftly
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A. A.
11 Feb 2024
Verified reviewBrilliant pads, really efficient service. Many thanks on both counts.
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A. A.
9 Feb 2024
Verified reviewVery easy to order and now as a repeated order I’ve now registered to make it even easier
Reviews displayed in chronological order
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