What do Internet users think about id-direct.com ?

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly. Reviews also mention good customer service, sensible pricing, and a site that makes it easy to find what is needed. Some customers say they would definitely reorder, which fits the generally smooth experience described. id-direct gathers overwhelmingly positive feedback with 2975 reviews published in total and an average rating of 4.5 stars.

Reviews for Id-direct.com

Total: 2 975 reviews since 19/11/2019

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4.5

Based on 726 reviews from the last 12 months

5

81%
4

9%
3

4%
2

2%
1

4%

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Review Summary

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.

This summary is AI-Generated

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Helpful?

Delivery

584 reviews mention delivery, with 85% positive feedback.

"Easy to order,excellent product and very prompt delivery"

"Needed quick and they were."

"Prompt delivery, nice lad ."

Digital experience

191 reviews mention the digital experience, with 89% positive feedback.

"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."

"Site easy to navigate. Sometimes size out of stock"

"Very clear website, easy to order and quick delivery"

Responsiveness

43 reviews mention our responsiveness, with 95% positive feedback.

"Always helpful Friendly helpful staff Prompt delivery Thank you"

"Very good prompt service. Cannot be faulted."

"Excellent and prompt service !"

Team expertise

23 reviews mention our team's expertise, with 96% positive feedback.

"No complaints very efficent service thoroughly recommend."

"Good service. Would recommend"

"Very good service Would highly recommend"

Choice

11 reviews mention choice, with 100% positive feedback.

"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"

"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."

"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."

Friendliness & courtesy

10 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Delivery man is aways on time and very kind."

"Customer Service was fabulous! Very helpful and able to advise on products"

"Friendly and helpful communication on the telephone and quick delivery."

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5 ★

S. C.
18 Oct 2024
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Very easy to navigate the site for what you need.
Experience from: 15 Oct 2024
J. H.
17 Oct 2024
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This was my first dealing with this company. Everything went smoothly. I was pleased with the price and the delivery was swift.
Experience from: 30 Sept 2024
H. T.
16 Oct 2024
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Far too complex. Difficult to find a product . Allow entry by part no as an option for fast reorder for visitors with no account
Experience from: 14 Oct 2024
M. C.
15 Oct 2024
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Well laid out and easy to follow , extremely prompt with delivery,
Experience from: 12 Oct 2024
J. E.
10 Oct 2024
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everything excellent, website easy to work around
Experience from: 6 Oct 2024
L. T.
9 Oct 2024
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Good quality products and efficient delivery service
Experience from: 8 Oct 2024
J. W.
9 Oct 2024
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I am always delighted with the speed, from order to actual delivery, of the products. It's very helpful, as there is no real way to estimate how quickly existing supplies might last!
Experience from: 6 Oct 2024
R. B.
9 Oct 2024
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The best service ever , informed, fast and efficient
Experience from: 6 Oct 2024
I. O.
8 Oct 2024
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Site easy to navigate although the fitting guide could be more obvious
Experience from: 6 Oct 2024
S. T.
7 Oct 2024
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very good service
Experience from: 3 Oct 2024
H. K.
5 Oct 2024
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Very easy to get about site everything first class
Experience from: 3 Oct 2024
J. L.
5 Oct 2024
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I normally order from Amazon but thought I would try direct and they were £20 more expensive. The product is very good but I will be ordering from Amazon in future
Experience from: 3 Oct 2024
M. D.
5 Oct 2024
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Having a 5 year old the size of a 10 year old, who doesnt fit in shop bought nappies (ADHD/ASD)... these are a god send. They said themselves how they dont hurt, round his bottom, fit over his 'belly' and dont leak to look like they have wet the bed. They have asked if these can be his 'nightime pants until he doesnt need them anymore.. THANK YOU will def be ordering again.
Experience from: 30 Sept 2024
J. B.
4 Oct 2024
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No response
Experience from: 17 Sept 2024
J. C.
3 Oct 2024
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Easy to find what I needed and to order
Experience from: 30 Sept 2024
M. S.
2 Oct 2024
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Excellent Customer service and advise from advisors on telephone who were well versed on the product. Also fast dispatch and delivery.
Experience from: 30 Sept 2024
S. L.
2 Oct 2024
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Easy to use website. Found goods easily. Checkout process simple. Items despatched quickly and arrived on time.
Experience from: 29 Sept 2024
M. K.
2 Oct 2024
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So easy and fast to be able to order, impressed with the website.
Experience from: 1 Oct 2024
L. C.
2 Oct 2024
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Excellent service order wrong goods phoned and was quickly sorted refund arranged and goods collected reordered and delivered fast many Thanks
Experience from: 27 Sept 2024
L. V.
1 Oct 2024
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Amazing side quick delivery
Experience from: 30 Sept 2024