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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Gloria H.
18 Aug 2025
Verified reviewI received the parcel very well today. Yesterday they tried but I was slow getting to answer the bell-I’m disabled so they left.
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Janette B.
17 Aug 2025
Verified reviewGreat quality product.
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Janet H.
17 Aug 2025
Verified reviewAll very efficient and prompt delivery.
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Heather P.
15 Aug 2025
Verified reviewStill waiting for my order from 1st august
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Susan H.
15 Aug 2025
Verified reviewVery good service and speedy delivery
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Catriona M.
15 Aug 2025
Verified reviewThe ease of ordering online your product is very useful. I would recommend it toanyone.
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Michael B.
15 Aug 2025
Verified reviewVery easy site to navigate. Easy to order and pay. Arrived 2 days before delivery date! First class service.
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John L.
15 Aug 2025
Verified reviewSystem does not recognise me as a customer when I try to login. Delivery used to take 2 days but now takes 5`-6 days
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M. G.
6 Aug 2025
Verified reviewGreat service. No complaints.
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Elvira T.
6 Aug 2025
Verified reviewFast efficient service
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Judy R.
5 Aug 2025
Verified reviewI find the site easy to navigate with clear info about the products, easy to check out and delivery is swift with plenty of info about when it will arrive.
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Andrea R.
2 Aug 2025
Verified reviewEasy to see products Easy to order
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Laura P.
31 Jul 2025
Verified reviewAmazing service as usual. Very quick delivery.
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Margaret B.
31 Jul 2025
Verified reviewGood website. Quick response good product.
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Cecille W.
31 Jul 2025
Verified reviewVery practical to use comfortable
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Sharon C.
30 Jul 2025
Verified reviewEasy to use website, always prompt delivery.
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Steve I.
28 Jul 2025
Verified reviewPrompt & efficient
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D. A.
26 Jul 2025
Verified reviewWipe difficulty
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Olive R.
23 Jul 2025
Verified reviewAlways on time only takes a few days for delivery .
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Liz B.
22 Jul 2025
Verified reviewCustomer service is very patient and take time to investigate problem
Reviews displayed in chronological order
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