Go to website
Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
-
Clive R.
30 Apr 2026
Verified reviewVery quick delivery and good quality
-
S. W.
30 Apr 2026
Verified reviewI gave 3 stars because a lot of the products they don't have now which is very disappointing as I would have given it a full 5 star. I have been using this site for some years and would have liked to have ordered everything from them as I have done in the past, but now I have to shop around on other sites to get all what I need. Customer service is very helpful when you do eventually get through, which takes a long time.
-
James M.
30 Apr 2026
Verified reviewOrder came quickly unfortunately I ordered the wrong pads it's difficult to order the pads i ordered originally as it says these are no longer available I've since found another company that clearly shows me the ones I want
-
Alex S.
30 Apr 2026
Verified reviewVery satisfied with current order, but extremely dissatisfied with change in incontinance pads. Definitely shrinkflation in regards to o numbat in pack and general size and quality
-
Ryan cropper C.
30 Apr 2026
Verified reviewSite is easy to use and communication is excellent
-
Eileen Y.
30 Apr 2026
Verified reviewGood service, the only small issue i have is we did not receive the delivery information until after I had received the items.
-
Gordon S.
30 Apr 2026
Verified reviewPrompt service, goods appear okay,although I haven't worn them yet.
-
Sandra D.
23 Apr 2026
Verified reviewI found the web site easy to use and was able to order easily. Delivery was prompt but I was disappointed to have to pay £5 delivery charge.
-
Elizabeth H.
22 Apr 2026
Verified reviewVery efficient service thank you
-
M. J.
22 Apr 2026
Verified reviewVery easy ordering process next day delivery.
-
Christina T.
22 Apr 2026
Verified reviewExcellent service as usual. Highly recommend.
-
Monica D.
22 Apr 2026
Verified reviewEasy to navigate
-
Jacqueline E.
22 Apr 2026
Verified reviewexcellent service and delivered on time
-
Rolf H.
22 Apr 2026
Verified reviewGreat service not to good with phone so rang them so helpful to us oldies got my daughter to do this review today many thanks
-
Jack B.
21 Apr 2026
Verified reviewVery fast delivery
-
Syrita B.
21 Apr 2026
Verified reviewFantastic, and very quick on delivery. I buy every few weeks easy to order and fast service all round. Im a happy customer 😊
-
D. B.
21 Apr 2026
Verified reviewEasy to use.
-
Claire cookson C.
21 Apr 2026
Verified reviewAlways quick delivery. I am happy with the purchase but disappointed that the id juniors 8-11 hasn’t been in stock for a long time. When I emailed the company they also couldn’t give me a clear answer when they would be back in stock either. My son really needs them too
-
Evelyn F.
21 Apr 2026
Verified reviewThe goods were left at the wrong address and when I went to look for them they were not there so we have not received the goods.
-
George T.
21 Apr 2026
Verified reviewExcellent product and excellent service, can't ask for more than that
Reviews displayed in chronological order
Contact
Go to website
Certification
