What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3390 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 390 reviews since 15/05/2021

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4.6

Based on 1 165 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

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Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

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5 ★

A. A.
20 Oct 2023
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Smooth and easy
Experience from: 19 Oct 2023
A. A.
13 Oct 2022
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Quick and easy!
Experience from: 12 Oct 2022
A. A.
11 Oct 2022
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very easy transaction. Due to a mistake I had to interfere with the customer service. Issue was solved within 1 business day, very fast and professional - thank you
Experience from: 10 Oct 2022
A. A.
11 Oct 2022
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nice
Experience from: 10 Oct 2022
A. A.
10 Oct 2022
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easy usage, good customer experience :-)
Experience from: 9 Oct 2022
A. A.
8 Oct 2022
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good experience to purchase
Experience from: 7 Oct 2022
A. A.
7 Oct 2022
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GOOD
Experience from: 6 Oct 2022
A. A.
6 Oct 2022
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Einfacher Einkauf.
Experience from: 5 Oct 2022
A. A.
5 Oct 2022
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very easy and fast
Experience from: 4 Oct 2022
A. A.
5 Oct 2022
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Great experience
Experience from: 4 Oct 2022
A. A.
5 Oct 2022
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Simple & easy to buy online. Get discounted price.
Experience from: 4 Oct 2022
A. A.
5 Oct 2022
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It is very easy and uncomplicated to order. I think it's great. Very customer friendly
Experience from: 4 Oct 2022
A. A.
4 Oct 2022
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Hola
Experience from: 3 Oct 2022
A. A.
3 Oct 2022
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Perfect for short trip to Barcelona
Experience from: 25 Sept 2022
A. A.
3 Oct 2022
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Shopping online is very speedy.
Experience from: 26 Sept 2022
A. A.
3 Oct 2022
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Difficile de prendre 1 billet
Experience from: 27 Sept 2022
Reply from Hola Barcelona

We are sorry to hear that your experience with us was not positive. We care a lot about the satisfaction of our customers, so we will take action and do our best to solve the problem you mention and improve our service. Please fill out this form with more details of the issue so that we can address it properly: https://www.tmb.cat/es/atencion-al-cliente/gestiones/quejas-reclamaciones-sugerencias Thank you again for your feedback and we look forward to providing you with better service in the near future. Best regards.
A. A.
3 Oct 2022
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good
Experience from: 27 Sept 2022
A. A.
3 Oct 2022
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Great deal and clear instructions!
Experience from: 29 Sept 2022
A. A.
3 Oct 2022
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thank you
Experience from: 29 Sept 2022
A. A.
3 Oct 2022
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Easy and convenient
Experience from: 26 Sept 2022