What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3386 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 386 reviews since 15/05/2021

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.6

Based on 1 164 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

3 ★

4 ★

5 ★

T. A.
4 Feb 2026
Spontaneous review
Spontaneous review without purchase verification
Easy to buy. I hope it will be easy and get the card
Experience from: 30 Jan 2026
Hiroaki A.
4 Feb 2026
Spontaneous review
Spontaneous review without purchase verification
I wish if there is a student discount
Experience from: 30 Jan 2026
Judit A.
4 Feb 2026
Spontaneous review
Spontaneous review without purchase verification
easy to purchase the ticket.
Experience from: 30 Jan 2026
Magdalena A.
4 Feb 2026
Spontaneous review
Spontaneous review without purchase verification
Szybko i sprawnie :)
Experience from: 30 Jan 2026
Zdenko A.
4 Feb 2026
Spontaneous review
Spontaneous review without purchase verification
Very satisfied
Experience from: 30 Jan 2026
D. A.
4 Feb 2026
Spontaneous review
Spontaneous review without purchase verification
I could not use REVOLUT when making a payment.
Experience from: 29 Jan 2026
Reply from Hola Barcelona

We care a lot about the satisfaction of our customers, so we will take action and do our best to solve the problem you mention and improve our service. Please fill out this form with more details of the issue so that we can address it properly: https://www.tmb.cat/es/atencion-al-cliente/gestiones/quejas-reclamaciones-sugerencias Thank you again for your feedback and we look forward to providing you with better service in the near future. Best regards.
Agnes A.
30 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
I cannot add my company's details for invoice, as it says the VAT number is incorrect, but it is not, I have checked multiple times. If the problem is solved, it would be 5 stars.
Experience from: 29 Jan 2026
Marek A.
30 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
we will see when i finish the transaction any rececive the cards
Experience from: 29 Jan 2026
Abdelouafi A.
30 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
you are the best
Experience from: 29 Jan 2026
Swernim A.
30 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
Quick and easy
Experience from: 29 Jan 2026
Sérgio A.
30 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
Fast and simple..
Experience from: 29 Jan 2026
Mateusz A.
29 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
super
Experience from: 28 Jan 2026
Tom A.
29 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
Easy to follow instructions
Experience from: 28 Jan 2026
Dmitry A.
29 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
It is very convinient service. I use it every year when I come to Barcelona - I collect my travel card from the machine in the Airport and can use the entire transport system.
Experience from: 28 Jan 2026
Robert A.
29 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
It is very easy.
Experience from: 28 Jan 2026
T. A.
28 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
旅行に必須のカード
Experience from: 27 Jan 2026
Jaroslav A.
28 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
Good, I hope.
Experience from: 27 Jan 2026
András A.
28 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
Easy and fast
Experience from: 27 Jan 2026
Andrius A.
28 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
Hi, everything is ok. Only one thing should be considered, if you want to get a full invoice and in the field of VAT number you enter full VAT number including country abbreviation in the begging as LT*******, system displays you an error and does not let to proceed. There should be explanation or tooltip, to enter VAT without country abbreviation. Good luck!
Experience from: 27 Jan 2026
Marie-France A.
28 Jan 2026
Spontaneous review
Spontaneous review without purchase verification
Easy to do
Experience from: 27 Jan 2026