What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3386 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 386 reviews since 15/05/2021

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4.6

Based on 1 164 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

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Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

3 ★

4 ★

5 ★

Michel A.
15 May 2026
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Yesterday the site was offline.
Experience from: 13 May 2026
Abu abdullah A.
15 May 2026
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Amazing
Experience from: 12 May 2026
Jamie A.
15 May 2026
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Great
Experience from: 13 May 2026
Nina A.
15 May 2026
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Very fast and easy!
Experience from: 12 May 2026
Roland A.
15 May 2026
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Easy and secure
Experience from: 12 May 2026
Yasuhito A.
15 May 2026
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good
Experience from: 12 May 2026
David A.
15 May 2026
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Simple and straightforward. First time traveling, I actually don't yet know if the travel card for 4 people will be simlpe to exchange from this single purchase. Fingers crossed!
Experience from: 12 May 2026
Claudiu A.
15 May 2026
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Did not recueved the email
Experience from: 12 May 2026
Reply from Hola Barcelona

We regret to read you were no pleased with your experience during your trip with us. We strive to provide excellent service to our users, so we appreciate your comments which will undoubtedly allow us to improve. Please fill in this form with more details of the incident so that we can deal with it properly: https://www.tmb.cat/en/customer-services/procedures/complaints-claims-suggestions. Thank you again for your feedback and we look forward to providing you with a better service in the near future. Best regards.
Eugene A.
15 May 2026
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Fast and convenient
Experience from: 13 May 2026
Marcin A.
15 May 2026
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fine
Experience from: 13 May 2026
Alexandra A.
15 May 2026
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the purchase was easy. thanks
Experience from: 12 May 2026
S. A.
15 May 2026
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fast access to code
Experience from: 13 May 2026
Renan A.
15 May 2026
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Inserting card hard
Experience from: 12 May 2026
Samir A.
15 May 2026
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Thank you, it was smooth
Experience from: 12 May 2026
Attila A.
15 May 2026
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It was good
Experience from: 11 May 2026
Adrian A.
15 May 2026
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Very easy and intuitive
Experience from: 10 May 2026
Marianne A.
15 May 2026
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It was OK
Experience from: 10 May 2026
Michel A.
15 May 2026
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Easy, fast and clear
Experience from: 9 May 2026
Judit A.
15 May 2026
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In have not receive the tocket
Experience from: 9 May 2026
Reply from Hola Barcelona

We regret to read you were no pleased with your experience during your trip with us. At Barcelona Bus Turístic / Telefèric de Montjuïc we strive to provide excellent service to our users, so we appreciate your comments which will undoubtedly allow us to improve. Please fill in this form with more details of the incident so that we can deal with it properly: https://www.tmb.cat/en/customer-services/procedures/complaints-claims-suggestions. Thank you again for your feedback and we look forward to providing you with a better service in the near future. Best regards.
F. A.
15 May 2026
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Good
Experience from: 9 May 2026