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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
8 Feb 2022
Verified reviewVery satisfied with the products on the site as well as quality! Easy delivery and easy finding what you’re looking for. I recommend!
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A. A.
8 Feb 2022
Verified reviewHappy with the process from product selection and order to delivery. Will order again.
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A. A.
8 Feb 2022
Verified reviewGood value and efficient delivery of items.
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A. A.
8 Feb 2022
Verified reviewVery efficient, easy to order on line and very quick delivery from France
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A. A.
8 Feb 2022
Verified reviewParcel was lost until after Christmas. Upset as were a gift. Courier company were terrible and didn't care. When I finally received boots box and boots were soaking wet. Not a good experience at all.
Reply from Glisshop.co.uk
Hello Sharon, We apologize for not reaching ou to you earlier. Would you be able to send photos of the boots and box to info@glisshop.com please if you still have some? Our customer care will open a claim with the courier. Best regards the Glisshop team
Reply from A. A.
It unfortunately took you 4 months to reply to my email. All the box was soaking wet. I have been very upset with your customer service dept in this matter.
Reply from A. A.
It unfortunately took you 4 months to reply to my email. All the box was soaking wet. I have been very upset with your customer service dept in this matter.
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A. A.
7 Feb 2022
Verified reviewArrived, all good 👍
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A. A.
6 Feb 2022
Verified reviewI have not received my order of circa £800. I contacted the customer care team now 2/3 times to ask for a refund / enquirer about the delivery but no reply.
Reply from Glisshop.co.uk
Hello Tracy, we are sincerely apologize for the bad experience you had with us. Unfortunately, returns with DPD UK have been quite long since Brexit. We have requested for the full refund of your order. A goodwill gesture has been sent to you by email as a compensation. Best regards the Glisshop team
Reply from A. A.
Thank you to your customer care team. It has taken a few months to resolve simply as I have very little time to deal with private matters such as this. As soon as you processed the complaint, your team were very professional and kind on the phone. I also appreciate the refund and gesture of goodwill, since it seems to be neither your nor my fault that the goods purchased are still in an unknown location with customs! Thank you for resolving so proficiently
Reply from A. A.
Thank you to your customer care team. It has taken a few months to resolve simply as I have very little time to deal with private matters such as this. As soon as you processed the complaint, your team were very professional and kind on the phone. I also appreciate the refund and gesture of goodwill, since it seems to be neither your nor my fault that the goods purchased are still in an unknown location with customs! Thank you for resolving so proficiently
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A. A.
5 Feb 2022
Verified reviewVery happy with my purchase Quick response and quick delivery. Well packaged Thank you.
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A. A.
5 Feb 2022
Verified reviewGreat discount
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A. A.
5 Feb 2022
Verified reviewGreat service and communication
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A. A.
4 Feb 2022
Verified reviewAlways a super efficient service
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A. A.
4 Feb 2022
Verified reviewExcellent choice of ski equipment at very competitive prices. Including import tax in total price ensures no surprises going through customs 👍👍👍
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A. A.
4 Feb 2022
Verified reviewExcellent in all respects again!
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A. A.
2 Feb 2022
Verified reviewThe ordered good was delivered very fast within a day, in perfect condition. The delivery was to Switzerland, no additional costs or charges. Excellent service!
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A. A.
2 Feb 2022
Verified reviewEnglish translation on website very poor. Shipping was quick but poorly packed. Stickers on board left marks on the board that will take a while before they wear down (underside of board).
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A. A.
2 Feb 2022
Verified reviewexcellent service, range of goods, delivery timing and clarity of costs for delivery. Will definitely use again
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A. A.
29 Jan 2022
Verified reviewGreat service , just a little misleading with posting costs .
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A. A.
29 Jan 2022
Verified reviewGreat product delivered very fast! Happy with the overall experience
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A. A.
29 Jan 2022
Verified reviewAbsolutely first class customer service and purchasing experience. Purchasing skis from France having never done so before I was somewhat apprehensive regarding customs fees, delivery times etc but everything was so straightforward. No additional customs fees and everything was so simple. Highly recommended.
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A. A.
29 Jan 2022
Verified reviewFast and efficient
Reviews displayed in chronological order
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