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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
1 Mar 2023
Verified reviewI placed an order in 29/1/2023 items needed for a ski trip end of February. The money has been taken from my account but no delivery. When I chased this direct with Glisshop I was advised the parcel had been returned at France customs and that I could not have express delivery so they would give a full refund (only when the package arrives back to them). All the items are now out of stock or substantially more expensive. This has left me without items for my upcoming ski trip and also out of pocket. Absolutely shocking customer service and a ‘sorry’ in an email is all I am offered. I would strongly recommend you look at your delivery process as I am gutted now and don’t have my items for my Holiday which you have ruined - until I get the refund (when you get the parcel back) I cannot buy replacements anywhere near the cost. Shocking service and absolutely gutted.
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A. A.
1 Mar 2023
Verified reviewPleasantly fast delivery to Finland
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A. A.
28 Feb 2023
Verified reviewExcellent service at best price
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A. A.
28 Feb 2023
Verified reviewExcellent price, excellent service, fast delivery
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A. A.
28 Feb 2023
Verified reviewPurchased skis and fitted bindings for delivery to the uk. Whole process was very smooth with good tracking information provided. Would use again.
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A. A.
28 Feb 2023
Verified reviewSecond pair of skis I have bought from Glisshop and they were delivered very quickly . Great value and great skis .
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A. A.
28 Feb 2023
Verified reviewGreat service, prompt, effecient and skis and bindings perfectly set up for us. Great value for money.
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A. A.
28 Feb 2023
Verified reviewVery efficient and easy to deal with
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A. A.
28 Feb 2023
Verified reviewThey are very customer friendly indeed. Get your size wrong, let them know, they will take it back and help you get the right size.
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A. A.
28 Feb 2023
Verified reviewVery easy ordering process.Item was delivered on time.
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A. A.
28 Feb 2023
Verified reviewVery efficient and arrived earlier than initially stated.
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A. A.
28 Feb 2023
Verified reviewGood choice of products and very competitive prices. Took a while to deliver to UK but that was more the fault of the carrier and the high demand due to UK postal strike. Product arrived in good condition and well packaged.
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A. A.
28 Feb 2023
Verified reviewDelivery was on time . Condition of product on receipt was excellent
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A. A.
27 Feb 2023
Verified reviewEXCELLENT
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A. A.
26 Feb 2023
Verified reviewThe service level was good but, when I had to return the product, the cost of return was astronomical which will put me off using in the future.
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A. A.
26 Feb 2023
Verified reviewPart of my product arrived damaged but the customer service team were more than happy to send out a replacement part. Thanks very much.
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A. A.
25 Feb 2023
Verified reviewQuality reliable service, very happy customer again.
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A. A.
25 Feb 2023
Verified reviewVery good price, delivery exactly as advertised. Helpful on query before delivery as well.
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A. A.
25 Feb 2023
Verified reviewExcellent company delivery and product. Was reluctant to buy from a company outside of the uk but would definitely buy from here again.
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A. A.
25 Feb 2023
Verified reviewGood and trusted company
Reviews displayed in chronological order
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