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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
25 May 2023
Verified reviewSuperb, fast service and delivery.
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A. A.
25 May 2023
Verified reviewGood & timely delivery
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A. A.
25 May 2023
Verified reviewExcellent customer service.. Very attentive, friendly and professional.
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A. A.
23 May 2023
Verified reviewSuperb experience delivered on time with no issues whatsoever I’m very pleased with their service
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A. A.
23 May 2023
Verified reviewI bought a pair of skis as a present. Ihad to get weight height and foot size. When they received the skis they wrre over the moon. The service was great and the quality of the skis was fantastic. Thank you, wont hessitat to use again.
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A. A.
22 May 2023
Verified reviewQuick shipping. Got a helmet that was out of stock everywhere else I looked, good price, really pleased.
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A. A.
22 May 2023
Verified reviewThese are some of the best skis I’ve ever used
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A. A.
21 May 2023
Verified reviewVery satisfied with the ordering process and received great customer service when having to change my order around. Skis are great and arrived well packaged and ready to go! Overall great service
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A. A.
20 May 2023
Verified reviewGood value
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A. A.
19 May 2023
Verified reviewGood price but poor customer service. Order was dispatched initially without correct customs documents so courier had to return item to shop. I then had to chase up the order on 2 different occasions and also send a written complaint about not being informed on the progress of the order at any point. Complaint was acknowledged swiftly and it turns out order had been despatched 2 days prior but no communication to this effect had been made. Website shows shows as UK based but items are despatched from France. This is misleading and a typical reason why I prefer to order from UK based companies to avoid these sorts of issues if possible. Would I order again? Probably not.
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A. A.
19 May 2023
Verified reviewGreat service. Ordered Wed, despatched next day, arrived following Tues. tracked DPD all the way. Good price too.
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A. A.
18 May 2023
Verified reviewVery competitive and easy ordering
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A. A.
17 May 2023
Verified reviewGreat selection, great prices and quick delivery (with no additional charges) to the UK.
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A. A.
17 May 2023
Verified reviewAlthough I was only ordering a pair of skis with bindings I wanted the bindings mounted in a non-standard way so that they would accommodate a specific range of boot sole lengths and the toe binding to be mounted so that a specific sole length would result in that boot (and not my usual boots) aligning on the ski's mounting mark. After an exchange of emails and a phone call from the very helpful Clara to confirm my requirements - and perhaps to confirm that I understood the implications of a (slightly) non-standard boot position - a special order was created to ensure my requirements were met. At my request the order was then delayed to ensure that delivery would take place when I was at home. Fantastic customer service and the price was competitive too; an unbeatable combination.
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A. A.
16 May 2023
Verified reviewGreat service. Speedy dispatch.
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A. A.
16 May 2023
Verified reviewVery pleased with my new ski boots. They arrived really quickly and on the date promised - and the boots fit really well. Perfect! They were a good price too. Very happy - will now have to look on your website at any other skiwear I could do with!
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A. A.
15 May 2023
Verified reviewNew to snowboarding and found glisshop by accident really. Glad I did. Very easy to use website and got fantastic deal on 2 boards with bindings. Both arrived promptly with no customs issues. Order was correct and fit perfectly. Highly recommend.
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A. A.
15 May 2023
Verified reviewBrilliant service, advice and options
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A. A.
14 May 2023
Verified reviewExcellent service very quick
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A. A.
13 May 2023
Verified reviewGreat service
Reviews displayed in chronological order
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