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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
26 Jan 2024
Verified reviewGreat service. Wide selection of quality products at decent prices and very quick delivery.
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A. A.
26 Jan 2024
Verified reviewOrdered a pair of boots - great product, great price and quick delivery. Good communication throughout. Would recommend
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A. A.
25 Jan 2024
Verified reviewWrong items sent, and then very slow and poor support from Glisshop in sorting it out (still not resolved)
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A. A.
25 Jan 2024
Verified reviewQuick
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A. A.
25 Jan 2024
Verified reviewVery easy to deal with. Delivered from France to UK ahead of planned date -even over the festive period. What more can you ask for when you need kit quickly before a long haul trip.
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A. A.
25 Jan 2024
Verified reviewyeah its good
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A. A.
24 Jan 2024
Verified reviewAbsolutely flawless!! I was unsure what skis to buy so phoned up and had a 40 minute conversation with a lovely expert regarding which skis were right for me! I ordered just before Christmas and shipping was super fast and I had updates at every point. Definitely will be ordering from here again! Customer service is FANTASTIC!
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A. A.
24 Jan 2024
Verified reviewVery helpful and fast responses from the on-line customer service. Only feedback for improvement is the packaging used for my ski transportation. The cardboard outer was quite damaged on receipt - appreciate that's the courier - but was relieved contents were fine. Thanks
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A. A.
23 Jan 2024
Verified reviewReally poor returns policy & I asked for the complaints procedure - I didn't hear back from them. I only received a partial refund
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A. A.
23 Jan 2024
Verified reviewGood service. Delivery when promised.
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A. A.
22 Jan 2024
Verified reviewThe skis was priced brilliantly, they turned up ina few days and the service was brilliant 10/10 would recommend
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A. A.
22 Jan 2024
Verified reviewAll good - on-time and with good communication throughout
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A. A.
22 Jan 2024
Verified reviewFit not great. Shop return process is so expensive I gave up and swore never to buy here again. Sorry so poor review but return process is extortionate.
Reply from Glisshop.co.uk
Hello, thank you for contacting us. We understand your frustration with the return process and apologize for any inconvenience it may have caused. Please note that the return policy and fees are determined by customs regulations and are therefore out of our control. We strive to provide a seamless shopping experience for our customers and appreciate your understanding in this matter. We now use the courrier Evri for our services, which offers more affordable rates. We hope you will consider using our services again in the future. You can contact us by phone : 44 (0) 20 31 29 33 01 or by email : info@glisshop.com. If you have any further concerns or questions, please do not hesitate to reach out to us directly. Best regards, the Glisshop team
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A. A.
21 Jan 2024
Verified reviewQuite and efficient
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A. A.
19 Jan 2024
Verified reviewGood service
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A. A.
19 Jan 2024
Verified reviewBy far the best snowboard shop I’ve ever used, order took 6 days to arrive from France to my door and that was over the Christmas period too. Glisshop are the only shop I’ll use now!
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A. A.
19 Jan 2024
Verified review£20 delivery to UK and the. £40 for the return… and their website says they don’t return from Uk … do not buy if not 100% confident on item!
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A. A.
19 Jan 2024
Verified reviewProduct arrived as expected but once the shipping costs had been added, it was more or less the same price as everywhere else. I kept 1 item and returned the other. I had to pay the very high shipping costs again and they also charged me an additional £10 charge for taping on the original box (even though I went to the trouble of ensuring I did not do this having read the instructions). Although the products are genuine and appear cheaper. It is not worth the risk of having to return or chancing the fact that your product will end up the same price as a more reasonable supplier.
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A. A.
18 Jan 2024
Verified reviewDelivery was good for the time of year.
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A. A.
17 Jan 2024
Verified reviewGlisshop are getting it right for me! - their NOS pricing is really good, communication of the order and delivery process is faultless, delivery and Product I am very happy with. Glisshop are my default supplier for Ski and boarding kit.
Reviews displayed in chronological order
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