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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
18 Jun 2024
Verified reviewThe UK website uses US sizing. If you don't notice this, you're paying £40 to return
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A. A.
18 Jun 2024
Verified reviewGreat skis, the team helped me a lot in choosing them and realllh fast shipping
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A. A.
12 Jun 2024
Verified reviewOrdered on the UK site from a shop in France, paid for in Euros and delivered to Germany within a few days inside the 1 hour time window specified on the "delivery information" email. 5 stars all the way
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A. A.
12 Jun 2024
Verified reviewExtensive outdoor product range. Good value and faat, efficient service.
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A. A.
12 Jun 2024
Verified reviewProduct was well priced and the service was excellent. I telephoned to make an unusual delivery request with which they were more than happy to comply. I really couldn’t have asked for more.
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A. A.
8 Jun 2024
Verified reviewItem came faulty
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We apologize for the faulty item you received. We appreciate you reaching out to our customer service for assistance. Following your return request, we have issued a refund for the item. If you have any further question, don't hesitate to contact us. Best regards, The Glisshop Team
Reply from A. A.
When was the refund issued and hoe much please
Show exchanges Hide exchanges -
A. A.
5 Jun 2024
Verified reviewgreat price, fast delivery!!!
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A. A.
5 Jun 2024
Verified reviewQuick Delivery Perfect items
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A. A.
5 Jun 2024
Verified reviewall ok
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A. A.
5 Jun 2024
Verified reviewORDERED NEW SKI BOOTS VERY PLEASED GOOD SERVICE DELIVERED AS PROMISED
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A. A.
5 Jun 2024
Verified reviewGood website that's easy to use. Delivery was fast and efficient form France to the UK. Competitive pricing
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A. A.
4 Jun 2024
Verified reviewFirst time I’ve used Glisshop. Superb. Easy to use, took 4-5 days to arrive. All within expectation. Not bad from France. As their website suggests all fees are now included. No hidden fees when product arrives .
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A. A.
4 Jun 2024
Verified reviewGreat shoes, speedy shipping!
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A. A.
2 Jun 2024
Verified reviewReliable and competitive prices. I recommend.
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A. A.
1 Jun 2024
Verified reviewVery competitive price, custom charges paid, reasonable delivery time France > UK
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A. A.
31 May 2024
Verified reviewGreat
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A. A.
28 May 2024
Verified reviewProduct and delivery were excellent. However, there were no instructions for visor removal and replacement and similarly the ear coverings. Whilst you were eventually able to help (the makers Cairn weren’t interested) I do feel you should be taking responsibility and ensure the products you sell come with adequate information. Having said that, I’ve bought from you several times and will make you my first call in the future. Regards
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A. A.
28 May 2024
Verified reviewOrder process was very easy and arrived early as well!
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A. A.
28 May 2024
Verified reviewGreat service. Web site clear, price excellent and delivery efficient and prompt.
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A. A.
28 May 2024
Verified reviewSuper quick delivery to the UK with all taxes included in a very competitive price. Excellent!
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