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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
28 May 2024
Verified reviewI had to wait for the helmet 3 weeks. The delivery was within the EU. The company didn’t even inform me that there is some issue until I contacted them. Overall very bad experience with the shop.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We apologise for this negative experience. The order you placed on 14 March was delivered on 27 March. The normal delivery time for shipments to Slovenia is 7 working days. When you contacted us on 21 March, we immediately opened an investigation with the transport company and were happy that the delivery reached you several days later. Thank you for your understanding. Best regards, The Glisshop team
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A. A.
28 May 2024
Verified reviewExcellent! I ordered way too close to my ski trip but it arrived with a day to spare thankfully.
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A. A.
27 May 2024
Verified reviewInitial service was good - but then I got stung with a £40 fee to return something. This wasn’t clear at the time of purchase and seems excessive compared to other European distributors. Something for others to be wary of.
Reply from Glisshop.co.uk
Hello and thank you for giving us some feedback. You didn't receive the sunglasses you ordered, there was a mistake. We do apologise. We were able to correct it so that it doesn't happen again thanks to your request. Your return was free : you were fully refunded on the 31/05. Best regards, The Glisshop Team
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A. A.
26 May 2024
Verified reviewPerfect in every way. I will always use them
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A. A.
25 May 2024
Verified reviewI was very pleased. Good Website. Plenty of info. Very efficient dispatch. Order arrived in 5 days. Very pleased.
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A. A.
24 May 2024
Verified reviewArrived pretty soon after ordered.As described. What more do you want.
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A. A.
22 May 2024
Verified reviewFantastic service. Excellent prices, very rapid delivery, well packaged. Very confident to order from UK again.
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A. A.
22 May 2024
Verified reviewI received a different coloured frame and different lenses to the model I ordered. I’ve gone through the hassle of returning them and am awaiting my refund.
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A. A.
17 May 2024
Verified reviewReally good service & kept upto date with order progress- all good 👍
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A. A.
17 May 2024
Verified reviewVery helpful service with good advice. Good prices & swift delivery
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A. A.
15 May 2024
Verified reviewEasy ordering and quick delivery to UK too.
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A. A.
15 May 2024
Verified reviewGreat service, easy to find what you’re looking for, fast delivery. Great experience overall. Would definitely recommend…
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A. A.
13 May 2024
Verified reviewGreat service, arrived well packed and on time as per the information provided.
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A. A.
12 May 2024
Verified reviewQuick and easy
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A. A.
11 May 2024
Verified reviewExcellent service and product
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A. A.
11 May 2024
Verified reviewCompetitive pricing, fast delivery, great product!
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A. A.
11 May 2024
Verified reviewYou make returns impossible! Terrible service
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A. A.
10 May 2024
Verified reviewVery smooth from Order to delivery.
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A. A.
9 May 2024
Verified reviewGreat communication. Speedy delivery.
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A. A.
8 May 2024
Verified reviewBoots are nice snd comfortable but the colour is totaly different than what’s on the website. They are darker in real life
Reviews displayed in chronological order
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