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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
21 Aug 2024
Verified reviewEasy to navigate site, clear details of VAT/customs policy, straightforward order placing and great comms on status of delivery. Very happy
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A. A.
21 Aug 2024
Verified reviewGlisshop kept me informed at all stages of the delivery process, from dispatch to delivery. The item arrived promptly and well packaged.
Reply from Glisshop.co.uk
Hello, Thank you for your positive feedback. It is a pleasure to hear that you were happy with your purchase experience. We hope you enjoy your product. Best regards, The Glisshop Team
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A. A.
21 Aug 2024
Verified reviewFirst time visitor to this site, came up via Microsoft, we got a really good deal on the sunglasses, £60 cheaper than anyone else. Despite being from France and we are in the UK. Brilliant service, cannot fault them, would 100% recommend Glisshop to anyone.
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A. A.
21 Aug 2024
Verified reviewThe product them selves are amazing but the delivery experience was terrible and I would pay more for the same products elsewhere because of that.
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. Your parcel was shipped on 23 July and was delivered to you within a week. However, we do see that there were two failed delivery attempts by the transport company and we apologise for the inconvenience caused. We hope you will consider using our services again in the future. Best regards, The Glisshop Team
Reply from A. A.
I was not given any delivery time or date until they said they had failed to deliver them and when they were the box was basically hanging off them with two big holes in it.
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A. A.
21 Aug 2024
Verified reviewBoots arrived earlier than promised and as advertised, can't ask for more.
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A. A.
17 Aug 2024
Verified reviewFast delivery - exactly what we wanted
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A. A.
17 Aug 2024
Verified reviewAs ever Glisshop provides a really good value for money service. The Call Centre staff are all very knowledgeable.
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A. A.
17 Aug 2024
Verified reviewQuick delivery, good products and excellent service 💪
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A. A.
17 Aug 2024
Verified reviewTerrible experience returning an item. Took over one month to sort out and get my money back.
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We apologise for this negative experience. To facilitate the shipping procedure for our British clients and improve our service, we now collaborate with the transport company EVRi and can refund clients once a parcel has been received by the EVRi depot in the UK. We hope you will place an order with us again in the future. Best regards, The Glisshop Team
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A. A.
31 Jul 2024
Verified reviewAbsolutely outstanding service. All questions answered concerning imprort tax and vat. Two pairs of boots ordered and 5days they arrived. First class service won’t be shopping in the UK again as this service was top notch and puts the uk to shame
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A. A.
30 Jul 2024
Verified reviewVery good order and return service. One star less as when I did my return I did not receive any email or paper to proof I returned my items. I was a bit afraid. In the end I received my refund but I was in doubt all the time until a refund confirmation arrived.
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A. A.
27 Jul 2024
Verified reviewExcellent website, easy to navigate and no issues ordering. Delivery was trouble free and communication was ideal. Happy yo recommend this company.
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A. A.
26 Jul 2024
Verified reviewAlways great service and high quality products
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A. A.
21 Jul 2024
Verified reviewOrdered Reach 20L Rooibus (Blue Ice). Order well packaged and rcvd on time great job. Pack is perfect for UL escapades and have bought the matching helmet carrier net to go with. Only note is the side pocket is a bit shallow for water bottles and can eject them as you climb. However pocket is really meant for securing longer kit. Also designed to be used with hydration bladder rather than loose bottles 😁
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A. A.
18 Jul 2024
Verified reviewTop website top prices, reliable and fast enough postage. UK buyer
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A. A.
17 Jul 2024
Verified reviewBought some Merrell boots, spot on, fit perfectly, quick delivery, kept well informed, cheaper than local companies happy customer!
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A. A.
17 Jul 2024
Verified reviewgreat search capabilities and fast delivery
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A. A.
16 Jul 2024
Verified reviewEasy to find the items that I wanted to purchase. Order process on the website was simple to follow. Recommended packages of skis and bindings was a nice feature. Goods were shipped and arrived within a few days.
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A. A.
16 Jul 2024
Verified reviewReally good service V Happy with the experience :- )
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A. A.
16 Jul 2024
Verified reviewExcellent.
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