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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
20 Sept 2024
Verified reviewGreat prices and good delivery
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A. A.
20 Sept 2024
Verified reviewFirst time using, order to be sent to UK. All worked really well
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A. A.
20 Sept 2024
Verified reviewGreat service. Fast hassle free shipping.
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A. A.
20 Sept 2024
Verified reviewI was sent the wrong item and communication has been very bad. I’m still waiting for the item to be collected or even confirmation of it after 1 week. I have tried my best to resolve this issue and it has caused stress for me. I would hesitate using this service
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We are extremely sorry that you received the wrong item. You were of course issued a full refund. We greatly appreciate your honesty and effort in returning the expensive item you received by mistake and truly regret that this was a source of stress to you. Best regards The Glisshop Team
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We are extremely sorry that you received the wrong item. You were of course issued a full refund. We greatly appreciate your honesty and effort in returning the expensive item you received by mistake and truly regret that this was a source of stress to you. Best regards The Glisshop Team
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A. A.
20 Sept 2024
Verified reviewGreat range of items. Fabulous delivery.
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A. A.
20 Sept 2024
Verified reviewProduct arrived exactly as ordered and with no damage. Great discount prices for skis.
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A. A.
20 Sept 2024
Verified reviewI ordered my product on the 21st August. It is now 5th September, I have yet to receive my order! They use Evri as their delivery service who are shockingly bad and considering the amount of money spent on the products Glisshop sell, for them to use the worse delivery company to handle their products. Would not use again! I have also emailed Glisshop to resolve the situation and have yet to receive a response.
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A. A.
20 Sept 2024
Verified reviewThe item arrived in good order, delivered to UK. A little slower than I had expected but not excessive. I needed to wait for it to physically reach the UK before the tracking was active.
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A. A.
11 Sept 2024
Verified reviewEasy to order and excellent service and delivery
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A. A.
11 Sept 2024
Verified reviewnever recommended
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We are sorry that you were unhappy with our services. You placed your order on 24 July, the parcel went out on 25 July and you were delivered on 31July. This is standard shipping time for a delivery from France to the UK as we have to allow for the customs procedure. We can only assume that you were happy with the product as we have not heard from you since delivery. Please don't hesitate to contact our customer service team if you wish to raise an issue. You can contact us by phone : 44 (0) 20 31 29 33 01, email : info@glisshop.com or chat. Best regards, The Glisshop Team
Reply from A. A.
The product was supposed to keep me dry in all weather with 45000mm waterproof capability, but it cant keep me dry in light rain
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A. A.
11 Sept 2024
Verified reviewHad been recommended to me. I called for assistance regarding purchasing skies and they very helpful about skies, fittings etc Items received in line with timescales provided
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A. A.
11 Sept 2024
Verified reviewVery easy to use
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A. A.
6 Sept 2024
Verified reviewI have used Glisshop a few times now buying 2 x skis and now my glasses .. really impressed with the delivery time and packaged really well.. 100% recommend and will definitely be using them again.
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A. A.
6 Sept 2024
Verified reviewGreat service, quick reply to query about bindings
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A. A.
6 Sept 2024
Verified reviewExactly what I ordered in a timely manner. Love these shoes, they are a relatively narrow fit which is unusual so as a woman with long narrow feet they do the job
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A. A.
6 Sept 2024
Verified reviewVery good service. Would recommend. Slight delay getting skis delivered but all good in the end.
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A. A.
30 Aug 2024
Verified reviewGood service with quick turnaround, I will use again
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A. A.
30 Aug 2024
Verified reviewExcellent service, delivery was quick and quality product. Previously had to return a hoodie and the item was refunded promptly Have ordered items before most cost effective products will order again !!!
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We greatly appreciate your positive comments and thank you for your loyalty. Best regards, The Glisshop Team
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A. A.
30 Aug 2024
Verified reviewCant give a review yet as EVRI stolen the contents of my package (sunglasses). Just waiting for Glissshop the sort this out with EVRI
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A. A.
21 Aug 2024
Verified reviewExcellent service by Glisshop. A first rate sports goods company!
Reviews displayed in chronological order
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