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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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H. P.
12 Feb 2025
Verified reviewGreat stock but charges for celery to UK are way too much.
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P. L.
12 Feb 2025
Verified reviewExcellent service. Thanks
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M. R.
12 Feb 2025
Verified reviewGreat products and great prices. Delivery price was fair and delivery prompt. I can imagine returns could be tricky due to Brexit but haven’t had to worry about that so far. Very happy with my order and my experience using Glissshop and will definitely consider using in the future.
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C. T.
12 Feb 2025
Verified reviewArrived fast and in perfect condition can't ask for better.......
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H. K.
12 Feb 2025
Verified reviewVery professional. Wide range of products, greatly kind and fast customer service. Thank you
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G. Z.
12 Feb 2025
Verified reviewReceived in time. Good price.
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L. I.
12 Feb 2025
Verified reviewThe ability to call and get advice over the phone meant that I had a level of shopping at Glisshop I have only ever experienced at brick and mortar shops. The ability to have my bindings mounted was invaluable- and they were set perfectly. I would recommend Glisshop over and over again.
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M. C.
12 Feb 2025
Verified reviewOrder dissappeared into Evri for two weeks, no update on delivery. No response from glisshop after raiding the issue.
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We are extremely sorry that your parcel was lost by the carrier. We contacted Evri following your email on 28 January and your order was refunded on 5 February. We are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team
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M. G.
12 Feb 2025
Verified reviewGreat service and delivery
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B. H.
12 Feb 2025
Verified reviewGreat all round service.
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J. C.
12 Feb 2025
Verified reviewExcellent communication with the Glisshop staff about a query. Easy purchase and quick delivery, would recommend 100%
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A. W.
12 Feb 2025
Verified reviewGood price from Glisshop. Easy ordering process and tracking was provided. It would have been costly to return the product but I did not need to do that. £20 for delivery to the UK £20 return if needed.
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B. S.
8 Feb 2025
Verified reviewExcellent, everything was as expected!
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T. H.
8 Feb 2025
Verified reviewReliable, flexible, friendly
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J. H.
8 Feb 2025
Verified reviewBinding set up was perfect
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S. E.
8 Feb 2025
Verified reviewExcellent service
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O. M.
8 Feb 2025
Verified reviewReally good store, has everything you need. Excellent communication with couriers too.
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M. W.
8 Feb 2025
Verified reviewThis is a terrible service, I regret I trusted this company. I ordered the whole ski touring equipment that meant to be delivered 2 weeks ago. Instead there is no update on the delivery from Evri at all. This is an absolute joke. I will probably cancel the order.
Reply from Glisshop.co.uk
Hello and thank you for leaving your feedback. We sincerely apologize for the inconvenience caused by your lost parcel. Your order was dispatched on 10 January and was unfortunately lost by the carrier. We launched an investigation but sadly the carrier EVRi was unable to locate your parcel. You received a full refund on 31 January. For your information, we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team
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M. T.
8 Feb 2025
Verified reviewHave ordered a few things from Glisshop and have always found them to be great to deal with, fast delivery and at a competitive price. Highly recommended
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L. B.
5 Feb 2025
Verified reviewExcellent service
Reviews displayed in chronological order
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