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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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D. C.
18 Feb 2025
Verified reviewAll very easy
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J. M.
18 Feb 2025
Verified reviewOrder twice, and both times have had no problems. Shall continue to order
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G. S.
18 Feb 2025
Verified reviewNever arrived however did receive a refund
Reply from Glisshop.co.uk
Hello and thank you for taking the time to leave your feedback. We do apologise for the fact that you did not receive your parcel. We would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team
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A. U.
16 Feb 2025
Verified reviewExcellent service. Very easy to order and fast.
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P. H.
16 Feb 2025
Verified reviewThey took my money, then after waiting for a couple of weeks the product was lost in transit, and then they made me chase them multiple times and then fill out a form to get a refund. Person on the phone was lovely, but the overall experience was dreadful.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. Your parcel was dispatched on 3 January but was lost in transit on the way to the UK and we do apologise for this. Unfortunately we were unaware of the situation until you contacted us on 17.01. You received a full refund on 20.01. Best regards The Glisshop Team
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M. D.
16 Feb 2025
Verified reviewHard work. I tried to order board amd bindings as it was an offer. System kicked me oht and accidentally reordered only board. Emails back and forth none stop while offer still on. They wouldnt honour deal, even had the cheek to tell me the lrice would be nore for bindings than advertised on their site . Will be buying the rest of my equipment elsewhere. Very hard “customer service” to deal with.
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G. B.
16 Feb 2025
Verified reviewExcellent value for money,
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S. B.
16 Feb 2025
Verified reviewGreat service, worked around my timelines for production of the product.
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A. L.
15 Feb 2025
Verified reviewSnowboard arrived quickly well packaged and a great price.
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L. S.
15 Feb 2025
Verified reviewAddress was not complete and no response to my notification
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. When you placed your order, the house number was omitted from the delivery address. We received your email relating to this on 5 December two days after your parcel had been dispatched. However, due to the high volume of orders between Black Friday and Christmas, we did not process your request until 10 December when we responded asking for confirmation that you had received your parcel on 7 December as indicated in the tracking link. As we have not heard back from you, we trust that everything was in order. Best regards The Glisshop Team
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B. D.
15 Feb 2025
Verified reviewvery good price, incredible quality, great service
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S. J.
15 Feb 2025
Verified reviewExcellent service thank you. Prompt delivery and my future daughter in law was delighted with her new ski poles.
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A. V.
14 Feb 2025
Verified reviewgoood
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J. W.
14 Feb 2025
Verified reviewReally like the products, very efficient on the website. The only negative thing was the courier that you use for the UK… I would recommend using a better courier, as I’m sure they are the blame for some of the bad reviews.
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S. G.
14 Feb 2025
Verified reviewAs always, a really seamless process to buy ski gear from Glisshop. Order arrived quickly and was a great price. Can’t wait to use my new skis!!
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P. B.
14 Feb 2025
Verified reviewTerribile customer service. I am trying to arrange a return and it has not been possible to communicate with the shop. Introed email, phone, online chat bot..
Reply from Glisshop.co.uk
Hello and thank you taking the time to leave your feedback. We do apologise for the fact that you had difficulty getting through to us. The weeks between Black Friday and the end of January are our busiest period and the phone lines were often overloaded and email response times are longer than usual. We also understand that EVRi did not honour several dates for the collection of your return parcel, which is of course unnacceptable. We have ceased our collaboration with EVRi and have now switched to Parcelforce/Royal Mail for a more reliable service. We did finally receive your return and you were refunded accordingly. Best regards The Glisshop Team
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R. W.
14 Feb 2025
Verified reviewEverything is great; I highly recommend it!
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A. H.
14 Feb 2025
Verified reviewEasy ordering & prompt efficient delivery.
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C. G.
14 Feb 2025
Verified reviewGreat service and delivery, I was worried about the mounting of bindings but they were accurate and well mounted marker Griffon at the correct setting I specified.
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B. M.
12 Feb 2025
Verified reviewhave great reviews on snow board product. they have the best website for product comparatives and very good value and post order, quick delivery . Fantastic. rgds Brendan (my purchase was a new snowboard. Retired my old Palmer honey comb for latest one. thxs Glisshop).
Reviews displayed in chronological order
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