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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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T. D.
5 Feb 2025
Verified reviewGood.
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J. M.
5 Feb 2025
Verified reviewFast, efficient service.
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M. B.
5 Feb 2025
Verified reviewExcellent communication throughout with an excellent product at a very competitive price.
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D. S.
5 Feb 2025
Verified reviewVery good service and great customer care 👍
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T. G.
5 Feb 2025
Verified reviewGood delivery in Finland
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J. S.
5 Feb 2025
Verified reviewAbsolutely brilliant service skis arrived swiftly and look fabulous very pleased have passed details onto several friends who intend to order … superb price too … thank you 🙏
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D. C.
5 Feb 2025
Verified reviewCan’t wait to get it on my back.
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S. H.
5 Feb 2025
Verified reviewLove Glisshop, easy to use , friendly customer service and lots of kit to choose from. Ease of payment and quick delivery make this a definite go to for my next purchases.
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D. B.
5 Feb 2025
Verified reviewSkis arrived well packaged and in perfect condition. pretty quick delivery.
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M. J.
5 Feb 2025
Verified reviewBrilliant service, very happy
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J. S.
5 Feb 2025
Verified reviewVery good price and service
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M. W.
5 Feb 2025
Verified reviewExcellent product, excellent price. Quick delivery. Very happy.
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H. B.
5 Feb 2025
Verified reviewOrder took a month to come, very limited communication and no apology really.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are sorry that you were disappointed with your Glisshop experience. Unfortunately your parcel was misrouted in transit and delivery to the UK was therefore delayed. We did however send you an offer on 20 January through Paypal and followed it up on 15 May with an email but have not had a response. Please do not hesitate to contact the customer service team by phone: 44 (0) 20 31 29 33 01, email : info@glisshop.com or chat. Best regards The Glisshop Team
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I. C.
5 Feb 2025
Verified reviewGreat product at a good price. Delivery was quick and efficient. My only issue was a Glissshop emptoyee assured me on the phone that delivery would be delayed a few days until I returned to the UK from holiday. When I returned the products were outside my house and could easily have been stolen.
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L. B.
5 Feb 2025
Verified reviewGreat service and product as described.
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H. E.
4 Feb 2025
Verified reviewOnce again glisshop fulfilled my order in style, very effective, efficient and in time as always, through the years I have bought a few different equipments through this store and as far as the store goes it's been always pleasant.
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E. W.
4 Feb 2025
Verified reviewVery helpful and responding staff!
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S. R.
4 Feb 2025
Verified reviewInitially service was good. 2 pairs of ski boots arrived in good time for a fair price. However, the return has turned into a nightmare. Returned items 5 weeks ago. Still showing on EVRI as in progress. I am still awaiting my refund. UK help line doesn't connect and no one at Glisshop is answering my emails.
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H. C.
4 Feb 2025
Verified reviewExcellent service, speedy delivery. No problem with returning item or reordering Highly recommended and will be using again in the near future
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B. L.
4 Feb 2025
Verified reviewVery good service
Reviews displayed in chronological order
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