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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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P. K.
19 Mar 2025
Verified reviewVery good, I’ll come back soon
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R. S.
19 Mar 2025
Verified reviewGreat service and great to deal with in all aspects
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M. I.
19 Mar 2025
Verified reviewOrder was processed fairly quickly. Delivery was good and the seller kept me informed.
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E. W.
19 Mar 2025
Verified reviewVery good price and fast delivery, would recommend
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A. M.
19 Mar 2025
Verified reviewGreat product at a great price, with great customer service.
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C. B.
19 Mar 2025
Verified reviewIncredible service and fast delivery
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S. T.
19 Mar 2025
Verified reviewgood service
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N. D.
19 Mar 2025
Verified reviewExcellent all around. Customer service have been very helpful. Competitive prices and high quality items
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M. W.
19 Mar 2025
Verified reviewVery quick service, great range of products at great prices.
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K. W.
19 Mar 2025
Verified reviewGood communication, excellent customer service, affordable prices and quick deliveries, will recommend them to anyone
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T. M.
19 Mar 2025
Verified reviewAbsolute shambles of a company. Retuned trainers nearly 3 months ago and still waiting on a refund !!
Reply from Glisshop.co.uk
Hello and thank you for your feedback. Unfortunately, we had not received your return and were only made aware of the issue through your review. The carrier has now confirmed that the parcel was lost in transit on its way back to France. We regret this situation and have of course issued a full refund. Best regards The Glisshop Team
Reply from T. M.
Complete nonsense - obviously for the purpose of your review site !! I have received no refund whatsoever or any response from this joke of a “company” ! Avoid at all costs !!
Show exchanges Hide exchanges -
A. Š.
19 Mar 2025
Verified reviewGlisshop is always a good choice for sports gear. Good service and great products.
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D. A.
19 Mar 2025
Verified reviewfantastic service from start to finish
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C. H.
19 Mar 2025
Verified reviewVery efficient service. Thank you.
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J. G.
19 Mar 2025
Verified reviewNice price and good service
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M. B.
19 Mar 2025
Verified reviewVery quick delivery, well packaged. Excellent.
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K. S.
19 Mar 2025
Verified reviewSwift delivery. I’d say customer service is good too, refunded a lost return.
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S. W.
19 Mar 2025
Verified reviewMy heated gloves are not to the standard of my previous ones. Fiddly to use. Difficult to see the indicator. Slow to heat. Can’t return as used for a week.
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S. S.
15 Mar 2025
Verified reviewProfessional and fast! The only think I can think of that would be negative would be the way my skis were packaged. The box was damaged and therefore a small scratch on the top of my new skis was visible. People queuing up in line for the lift will likely scratch the skis anyway so I didn’t care about that! Package the skis better next time. This shop is better than most out there.
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A. W.
15 Mar 2025
Verified reviewTerrible; the courier left my trainers on an unknown door step on Christmas Eve and they were never found. It took me two months to finally get my money back - up to then I was asking for a replacement or money back and chasing them for a response a couple of times a week. I was able to show that the item had been left on an unknown door step with the couriers photograph plus it specifically stated that they had to be signed for. It wasn't until six weeks into chasing this with Glisshop that they sent me a form to fill in from the courier (Everi) for them to look into it. It took Everi two days to come back to me to say that it had been delivered to the wrong address and a further two weeks for Glisshop to reimburse me. Customer service/care is the worst I have come across and would never use them again. The loss of the trainers was no fault of theirs and it could have been resolved very quickly and professionally; I would then happily purchase further items from them, instead they have lost a customer.
Reply from Glisshop.co.uk
Hello and thank you for taking the time to share your feedback. We apologise for the poor delivery experience with EVRi. Please know that we have since changed our UK delivery partners and now use Parcelforce and Royal Mail to ensure a more reliable and efficient service. In cases involving disputed deliveries, we are required to follow a formal process, which includes an investigation conducted by the carrier. You reported the missing parcel on 24 January, and we received confirmation from EVRi just over two weeks later. A full refund was issued to you on 14 February. We apologise if you feel that the customer care was insufficient and we will review your file internally to see how we can improve our service. Best regards The Glisshop Team
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