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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. J.
15 Mar 2025
Verified reviewPerfect loce my helmet! It be good if they gave ylu a dust bag to store the helmet in but that aside love it
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A. C.
15 Mar 2025
Verified reviewOrdered from Ireland paid in euros, believe goods were shipped direct from France where the item was in stock, delivered on time. Good price for items and delivery, excellent service.
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C. B.
15 Mar 2025
Verified reviewExcellent company to deal with I have purchased a lot of ski gear all at good prices and really quick delivery would highly recommend glisshop for buying ski equipment
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C. G.
7 Mar 2025
Verified reviewExcellent service
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G. M.
7 Mar 2025
Verified reviewGreat service and price for the product. The skis were delivered on time, with new bindings mounted and set correctly for my boots. Couldn’t ask for more!
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A. S.
7 Mar 2025
Verified reviewEasy to place the order for a set of Rossignol Forza 60 skis, excellent price compared to UK shops delivered in just over a week, really pleased.
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R. J.
7 Mar 2025
Verified reviewDelivered my skis safe and sound! No problems
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R. S.
7 Mar 2025
Verified reviewDelivered on time in line with communications. Goods arrived quicker than I was expecting
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T. C.
7 Mar 2025
Verified reviewGood service, helpful customer support when checking ETA.
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E. D.
7 Mar 2025
Verified reviewIt was so easy to order my new helmet, t by e delivery was really quick, I ordered too small, then re-ordered a bigger size with no problem whatsoever, the customer service was second to none
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C. D.
7 Mar 2025
Verified reviewItem arrived faster than I expected and exactly what I wanted at excellent price.
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R. K.
7 Mar 2025
Verified reviewFast, efficient and very professional. The parcel arrived literally in a few days. The purchase at Glisshop encouraged me to visit their website, which is intuitive and easy to use. It's good to browse the offers ;) Thank you and best regards, Robert
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H. H.
7 Mar 2025
Verified reviewGreat service
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M. E.
7 Mar 2025
Verified reviewSkis arrived on time and set-up perfect fit for my existing ski boots.
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Y. C.
7 Mar 2025
Verified reviewWondering if I m supposed to get a free Dynafit package? Since that box was empty. Just curious . Otherwise 5 stars
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C. G.
7 Mar 2025
Verified reviewGlisshop part 5 star. Evri delivery 1 star. Despite my very well priced order being dispatched soon after I ordered, Evri sat with the parcel for 4 weeks, failing to respond or deliver. Only though Glisshops help and constant chasing did I manage to receive my order 1 day before I went away! Unfortunately, now I know they use Evri, I won't be ordering again. Too many lost or missing parcels and non existent customer service, Evri have ruined another brand..I don't know why companies insist on using this courier, a slight reduction in price surely doesn't compensate for all.the lost customers.
Reply from Glisshop.co.uk
Hello and thank you for taking the time to leave your feedback. We greatly value the fact that you gave Glisshop a 5-star rating. As for the poor delivery experience, we would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team
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A. G.
7 Mar 2025
Verified reviewI ordered the wrong lens for my googles. Return and refund was handled exceptionally well. Will use glisshop again purley based on this experience alone.
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R. C.
7 Mar 2025
Verified reviewSizing for the helmet was wrong , I measured my head as per the website instructions but the helmet was way too small (57 cms head size, needed a large). Not the shops fault.
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A. W.
7 Mar 2025
Verified reviewCourier missed first delivery then left in an unsafe place. Customer service gave bad advice on the phone on how long it would take and in the end it turned up after I had already left for my ski trip. Customer service didn't do a lot to help after the fact, after promising a 'gesture of apology' I never received anything
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. You placed an order with us on 20 December but did not indicate the length of your ski boots in the mounting form. We contacted you by email the same day and you responded on 26 December with the measurements, only to the ask us to block the order as you were not sure you wanted to go ahead. You finally confirmed that you wanted the order on 3 January and your skis were dispatched with the next shipment to the UK, which was on 7 January. The fact that the skis arrived too late for your trip was therefore largely due to your delay in responding. The skis were delivered on 14 January by EVRi. We agree that they were left in an unsafe place for which we apologise and were happy that you found your parcel. We would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team
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D. S.
7 Mar 2025
Verified reviewGreat company to deal with, straightforward website, telephone support very helpful and easy to access.
Reviews displayed in chronological order
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