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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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L. B.
18 Jun 2025
Verified reviewI’ve used Glisshop for many years. They stock great products in many sizes and are very helpful.
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Jeff K.
18 Jun 2025
Verified reviewGreat prices and great delivery
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A. L.
13 Jun 2025
Verified reviewGreat service, received my board in time for Austria! .. good customer service aswell and board came in good condition
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F. H.
13 Jun 2025
Verified reviewGood service, very happy with the skis I purchased
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E. G.
13 Jun 2025
Verified reviewAll good. Quick delivery. Goggles were great. no problems.
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V. B.
13 Jun 2025
Verified reviewQuick delivery, good choice of skis
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Adrian F.
13 Jun 2025
Verified reviewOrdered a pair of outerknown seventyseven cord shorts on the 1st of May after chasing up what had happened to the order I was told they weren't being sent until the 13th! No reason for this when asked , no transparency! They then didn't turn up for another 5 days. The delivery was a shocking £19 from France. So when I thought I was getting a good deal I wasn't, Wished I'd just ordered from the USA and received the product within 7 days.Not a great customer experience and won't be using them again.
Reply from Glisshop.co.uk
Hello and thank you for leaving your feedback. We are sorry that you were unhappy with the delivery experience. We ship to the UK on Tuesdays and Thursdays each week and due to several bank holidays in France early May we were unable to dispatch your parcel until Tuesday 13 May. We apologise for the lack of transparency regarding the delivery date and will endeavour to rectify this in future. As for the shipping costs, please note that these also include all customs duties. Best regards The Glisshop Team
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Evans D.
12 Jun 2025
Verified reviewPrice was good for item, However at £19.99 for delivery not good especially as the item was £249.60 normally free delivery, also Slow to dispatch and slow postage, so overall, it was not good. I had to message to find out if my items had been dispatched, I will possibly not use again i will use a company in the UK. As faster delivery and free delivery when spending over £100.
Reply from Glisshop.co.uk
Hello and thank you for leaving your feedback. We apologise for the lengthy delivery period, which was exceptional. We ship to the UK on Tuesdays and Thursdays as indicated on the website. However Thursday 8 May was a bank holiday in France which meant that the next collection was Tuesday 13 May. As for shipping costs, we actually only invoice a fraction of what it costs us to ship to the UK and the price also includes all customs duties. Best regards The Glisshop Team
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G. J.
2 Jun 2025
Verified reviewGreat price and good communication regarding delivery
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D. R.
2 Jun 2025
Verified reviewGreat company, and delivered as promised with no issues
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Stan M.
2 Jun 2025
Verified reviewI’ve bought from Glisshop a few times over the past few months…one to buy skis and now for sunglasses…each time was a great experience with quick service! Highly recommended.
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A. B.
2 Jun 2025
Verified reviewGreat, I liked the customisation options for the skis and range of choices. Package arrived in time and was nicely protected.
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W. D.
2 Jun 2025
Verified reviewGoodness me.. well wraped. Carefuly packed. The skis - bindings set & ready - 'Fab'. Thank you.
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S. F.
2 Jun 2025
Verified reviewWide choice of equipment, clear descriptions, easy order process, reasonable delivery charges.
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J. C.
2 Jun 2025
Verified reviewAll good
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Vanessa D.
2 Jun 2025
Verified reviewSuperb service from product selection to delivery. Sound advice, competitive pricing and no pesky customs charges. Would highly recommend
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I. F.
2 Jun 2025
Verified reviewGood value and very easy process
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P. Z.
2 Jun 2025
Verified reviewA trusted supplier has let me down and I will not be using them again.
Reply from Glisshop.co.uk
Hello, Thank you for taking the time to share your experience with us. You recently placed an order on our website, and unfortunately, there was an error in the product description. We sincerely apologize for this oversight. As a gesture of goodwill, we offered you a discount code for a future purchase, but we understand that you declined. Please note that you also had the option to request a return and a full refund if the product did not match its online description. Should a similar issue arise in the future, don’t hesitate to contact us—we’ll do our best to find a satisfactory solution for you. Your feedback is invaluable and helps us continuously improve the quality of our services. Thank you again, The Glisshop team
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S. T.
31 May 2025
Verified reviewExcellent shopping experience. Had the pack in the colour I wanted at the best price even with import costs to UK. Shipped from France to UK with no issues, arrived within a week, no additional charges. Kept updated about progress of order. Would buy again from this seller.
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G. B.
31 May 2025
Verified reviewGlisshop have agreed that I can return one product (skis) for a refund but took three weeks and several phone calls to agree to the return, and since then have consistently failed to arrange for a courier to collect them. Glisshop customer service does not respond to emails. I have to telephone them to get anything done, and the response by telephone is that they have trouble with their courier (Evri) but the skis will be collected at some point. Which means I have no idea when. They refuse to use a different courier who might actually turn up. And the refund will take a further 3 weeks once the skis do get back to Glisshop. This is poor service by any standard.
Reply from Glisshop.co.uk
Hello and thank you for taking the time to share your experience. Due to a transition period in our collaboration between EVRi and Parcelforce, we experienced an IT problem which temporarily prevented us from issuing a return delivery label and this was followed by EVRi's repeated failure to honour scheduled appointments for the collection of your skis. We apologise for the lengthy handling of this matter and fully understand your frustration. Your skis were finally collected by Royal Mail and a refund has been issued. We value your feedback and are taking steps to prevent similar issues from occuring again. Best regards The Glisshop Team
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