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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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Cleber T.
20 Jan 2026
Verified revieweverything delivered as expected and well packed
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Martyn G.
20 Jan 2026
Verified reviewGlisshop is very cool, I've used them twice and have been really pleased with the service they provide on each occasion. Good price skis delviered to your door :)
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Robert B.
20 Jan 2026
Verified reviewGreat selection of ski wear. I ordered two sets of boots for myself and my wife, which arrived exactly on time.well packaged and easily tracked. I will definitely buy from Glisshop again
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David S.
20 Jan 2026
Verified reviewVery good service, skis delivered securely packaged in excellent condition.
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Lynne D.
20 Jan 2026
Verified reviewPurchased skis with bindings fitted plus some accessories. Easy order and prompt delivery & communication.
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Andy E.
20 Jan 2026
Verified reviewIt all worked well.
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Thomson J.
20 Jan 2026
Verified reviewBrilliant website very easy to order arrived early and came well packaged with everything I ordered
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Henry O.
20 Jan 2026
Verified reviewSkis / bindings were delivered as advertised
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Christine K.
20 Jan 2026
Verified reviewE xcellent service and product.
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Hamish P.
20 Jan 2026
Verified reviewVery helpful and easy to use, they mounted the bindings well
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Justine W.
20 Jan 2026
Verified reviewEasy purchase with regular updates and delivered in good time.
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Thom L.
19 Jan 2026
Verified reviewUsed this company because of the good price. Too good to be true as it turns out. I had a bad feeling when their first communication was detailed instructions about how to make the delivery driver wait while you refuse a delivery. Sure enough the package arrived damaged and empty. The driver handed the damaged package to my son, a minor, before departing very quickly not giving him the chance to fetch an adult. As a result my daughter didn't get a present on Christmas Day :( Despite me getting in touch promptly the company have refused to accept responsibility and have been very quiet on the question of what their courier has to say. I've had to chargeback with my credit card company. Avoid where possible and if you have to use this scam company then definitely use a card that includes some consumer protection.
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John G.
19 Jan 2026
Verified reviewNot particularly impressed. Customers service - not v friendly and uncooperative. Made a mistake and ordered wrong size boots. Had to pay extra £10 to return the boots and then pay more to receive correct size on an £830 order! Thought there would have been a bit of goodwill but no!
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We’re genuinely sorry to hear that you were disappointed with your experience — that is certainly not the impression we want to leave and we will certainly look at how we can improve our telephone service. Regarding the return shipping fees, these costs are the responsibility of the customer. However, we only charge a portion of the actual shipping and customs fees involved. To assist, we provided you with a discount code so you could reorder the boots at the original purchase price, ensuring you would not be impacted by any price changes. We hope you will consider using our services again in the future. Best regards The Glisshop Team
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Helena W.
17 Jan 2026
Verified reviewExcellent service, great prices.
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Laura S.
17 Jan 2026
Verified reviewReceived as described in the time assured. Thank you
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Beardsall A.
17 Jan 2026
Verified reviewSpeedy delivery
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Paul W.
17 Jan 2026
Verified reviewAn excellent retailer. Great prices, quick postage. I would happily use again.
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Camille C.
17 Jan 2026
Verified reviewI ordered my skis and received them in just a few days and this was just before Xmas. The ordering process is very clear and easy to follow.
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Kieran H.
17 Jan 2026
Verified reviewOrdered a few things from glisshop. 2 sets of skis and a set of boots the main products. All products were delivered on time tracked and arrived well packaged undamaged to the UK. The customer service with returns were very good and had no issue when returning a product due to sizing.
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Chris P.
17 Jan 2026
Verified reviewExcellent all round
Reviews displayed in chronological order
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