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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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B. R.
30 Jan 2026
Verified reviewDelighted with my purchase and all round service from Glissshop! It was helpful & clear knowing import taxes were included for delivery to the UK so didn’t have to worry. I ordered ski’s with bindings to be pre-mounted on to boots I already own. The mounting information request was simple to fill in and understand and the boots clip in and out of the ski’s perfectly. Delivery took 2 weeks to the UK and actually arrived 1 day earlier than the estimated day. I also ordered it just before the New Year so was so happy that the postal service and cross border customs etc didn’t delay anything. The package arrived in good condition and the ski’s inside are also in brand new condition so they were handled with care
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Rhona O.
30 Jan 2026
Verified reviewGood prices, great products shipped fast
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Alex I.
30 Jan 2026
Verified reviewQuick delivery.
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Simon D.
20 Jan 2026
Verified reviewAs usual Glisshop provide excellent service, great discounts prices and quick delivery. Thanks !
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Murtagh M.
20 Jan 2026
Verified reviewSo u charged me £19.99 in the promise to have the ski pants i purchased as a present arrive before Christmas! They arrived 29th Dec at 9am? The tracking label and number sent didn't work, I rang your company on 23rd and the lady while nice couldn't track the package and was absolutely no help. So all in all not a good experience since I purchased the present on your promise to have them on my board step before xmas. I had to print off a picture of the pants and give them that to show off what id bought them.. I think a refund for the postage would be a good gesture as I love store and would purchase large ticket items like the skis I bought this year from you in the future
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Simon L.
20 Jan 2026
Verified reviewGreat company
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Mark B.
20 Jan 2026
Verified reviewDelivered on time and well packaged. I would use glisshop again.
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Robert W.
20 Jan 2026
Verified reviewGreat delivery experience and perfect product quality
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Beverley S.
20 Jan 2026
Verified reviewQuick efficient delivery
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Teixeira M.
20 Jan 2026
Verified reviewGreat company
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John B.
20 Jan 2026
Verified reviewAlways good
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Timothy matthew R.
20 Jan 2026
Verified reviewOrder was processed and delivered all as promised. Love the skis and cannot wait to get them on the snow!
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Mike T.
20 Jan 2026
Verified reviewExcellent purchase, good price and fast delivery. Highly recommended
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James C.
20 Jan 2026
Verified reviewGreat service. Everything arrived in good condition, bindings perfectly set up. Quick delivery. Many thanks
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Sam L.
20 Jan 2026
Verified reviewI ordered a ski jacket for holiday over 2 weeks ago. I chose to go through glisshop as they advertised 3-5 day delivery to UK addresses, which you also have to pay on top for (which I did). Over 2 weeks later the courier still hasn't even received my parcel. After ringing glisshop the customer service team told me that it takes 10 days to deliver normally (over double the advertised time). Still it's been over two weeks and nothing. I was simply told it was unlucky and that I should order through another company if I want it to be delivered before I go on holiday (3 Weeks today delivery)
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are extremely sorry that you were unhappy with your Glisshop experience. Shipments to the UK generally take between 5 to 7 days from the moment of dispatch and this is clearly indicated when you select the delivery option during the order process. Your order was dispatched on 22 December and seems to have unfortunately been delayed in customs undoubtedly due to the Christmas period. Your parcel was delivered on 7 January. We hope you are happy with your product and that you will consider purchasing from us again in the future. Best regards The Glisshop Team
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Paul M.
20 Jan 2026
Verified reviewOrdered skis on 22/12/2025, they haven't arrived. No response from customer services today.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. Shipments to the UK generally take between 5 to 7 days from the moment of dispatch. Your order was dispatched on 22 December and seems to have unfortunately been delayed in customs undoubtedly due to the Christmas period. Your parcel was delivered on 7 January. We apologise if you did not get an immediate answer to your emails. December and January are peak season for the customer service team and response times can therefore be slightly longer than usual. Best regards The Glisshop Team
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Mihael P.
20 Jan 2026
Verified reviewVery good
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Lucy H.
20 Jan 2026
Verified reviewExcellent service
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Nancy W.
20 Jan 2026
Verified reviewWe already been and back from our ski trip but still haven’t received my ordered helmet. I will ask for a refund
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Allan O.
20 Jan 2026
Verified reviewEasy to use website. Excellent description of products. Items in stock with a discounted price compared to other suppliers. Took 15 days for delivery but order placed on 23/12/2025 therefore Christmas and New Year holidays intervened. Easy to track delivery through Royal Mail/Parcelforce tracking system.
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