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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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Stefanos K.
13 May 2026
Verified reviewEverything was fine. I needed some explanation on something and got immediate response. Good webshop!
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Harry R.
13 May 2026
Verified reviewCompetitively priced and promptly shipped and delivered, very happy with the purchase
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Andrew D.
13 May 2026
Verified reviewEasy to navigate web site and quick delivery
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M k H.
13 May 2026
Verified reviewGoods received as advertised -- and helpful updates about delivery helped me make plans. Thank you.
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Zahir M.
13 May 2026
Verified reviewPainless, efficient, zero fuss process :- ) Not my 1st time here, keep returning for the big items.
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Devreese F.
13 May 2026
Verified reviewThe product was defect, and I could return it without problem.
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F. F.
13 May 2026
Verified reviewFantastic!
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Lauren P.
13 May 2026
Verified reviewThe Glisshop staff respond to queries quickly and are very helpful.
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Henric K.
13 May 2026
Verified reviewtop customer service, fast delivery
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Taylor C.
13 May 2026
Verified reviewExcellent
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Hast M.
7 May 2026
Verified reviewGood service, decently fast shipping to Sweden. Never felt worried!
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Mark B.
7 May 2026
Verified reviewParcel tracker never worked and item was delivered before it ever tracked
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Colin S.
7 May 2026
Verified reviewGreat value, fast and efficient delivery to the UK. Great binding fitting service
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Pamela P.
7 May 2026
Verified reviewExcellent service all round. Easy online ordering of good range of products at competitive prices. Good communication throughout the delivery process. Delivered when stated and well packaged. I ordered two similar items for fit and choice, so needed to make a return; this was very efficiently dealt with. Label provided and box collected from my front door. Excellent service.
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James T.
7 May 2026
Verified reviewVery fast and efficient, used them a couple of times now.
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Martyn W.
7 May 2026
Verified reviewFast delivery despite being different country. As described very happy thanks
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Alan B.
7 May 2026
Verified reviewGood
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Reece S.
7 May 2026
Verified reviewMy order arrived within 7 days (UK) however the tracking link for Royal Mail/parcelforce did not work and when my parcel turned up I was not expecting it. Maybe an internal issue to look into. But other than that the order process and communication was great and my order arrived in perfect condition.
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Miles D.
7 May 2026
Verified reviewChairs showed transportation damage. Told I could return them but supplier may not accept a claim for replacement - which would mean I would have to purchase all over again, and they were on offer when I bought them, so would have been a higher price to replace them. I accepted a small 10 euro compensation and will put up with the marks but will not purchase from this company again.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. You contacted us to report that the products received had suffered transport damage. Damage caused during transport must be reported directly to the carrier. It is therefore important to note any reservations upon delivery, or to refuse the parcel if it appears damaged. We provided clear instructions on whether or not to accepted a damaged parcel in the email confirming dispatch of your order. In your case, no reservations were made at the time of delivery, which meant we were unfortunately unable to initiate a claim with the carrier. While we did offer the possibility of returning the items, we could not guarantee that the manufacturer would accept the claim under their warranty. As a gesture of goodwill, we therefore offered you a refund of £10 which you accepted. Thank you for your understanding. Kind regards, The Glisshop Team
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James S.
7 May 2026
Verified reviewSkis arrived in good time and set up to perfection. Thanks.
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