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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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A. A.
10 Aug 2024
Verified reviewVery good company
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A. A.
10 Aug 2024
Verified reviewGreat service and this wallpaper is everything!
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A. A.
9 Aug 2024
Verified reviewGreat! Easy to navigate.
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A. A.
29 Jul 2024
Verified reviewExcellent customer service. Well packaged and arrived weeks earlier than expected.
Reply from Etoffe.com
Hello We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Louane, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
26 Jul 2024
Verified reviewSchnell und sicher geliefert
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A. A.
24 Jul 2024
Verified reviewQuick and reliable delivery abroad. Thank you.
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A. A.
24 Jul 2024
Verified reviewI have recommended Etoffe to several people now as I have been impressed with how easy it is to use their website and great choice of products available. I will purchase again.
Reply from Etoffe.com
Hello Geraldine We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Louane, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
24 Jul 2024
Verified reviewGoede, snelle service
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A. A.
18 Jul 2024
Verified reviewStunning and received so quickly too
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A. A.
17 Jul 2024
Verified reviewThe customer service was incredible! So helpful and provided information needed.
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A. A.
17 Jul 2024
Verified reviewFastest shipping ever!!!!
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A. A.
14 Jul 2024
Verified reviewGreat, fast service! I received the same exact product for half the price and it was delivered in less than a week even though it shipped internationally. I will definitely be ordering more wallpaper!
Reply from Etoffe.com
Hello Ellen We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Louane, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
12 Jul 2024
Verified reviewCustomer service was excellent, shipping was so fast, and the wallpaper is truly stunning. I’d recommend to anyone!
Reply from Etoffe.com
Hello Jessica We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Louane, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
11 Jul 2024
Verified reviewNot my first time ordering from Etoffe. Always great experience.
Reply from Etoffe.com
Hello Maria We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Louane, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
9 Jul 2024
Verified reviewGreat experience and quick delivery!
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A. A.
30 Jun 2024
Verified reviewAMAZING COMPANY !!!! My pillow arrived within 2 days !!!! The quality of it is unbelievable, the price was incredible and the service unmatched!!!! I’m in awe !!!!!
Reply from Etoffe.com
Hello Kate We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Louane, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
26 Jun 2024
Verified reviewGreat service and great selections!
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A. A.
25 Jun 2024
Verified reviewDHL came as promised and the package came in good condition.
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A. A.
24 Jun 2024
Verified reviewLoved the experience of ordering the wallpaper. We got the exact dimensions we asked for. Delivery was smooth. Perfect. Was worried about ordering from the US but had no issues at all.
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A. A.
22 Jun 2024
Verified reviewIt’s perfect and exactly what we wanted and what was described on the Étoffe website.
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