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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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J. S.
8 Oct 2024
Verified reviewAmazing website! Amazing customer service, helped me get the delivery out as we urgently needed it!
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C. R.
4 Oct 2024
Verified reviewVery easy process to order fabric, very efficient service. Ordered fabric on Monday and it was delivered by Friday. Would definitely by from Etoffe again
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S. C.
30 Sept 2024
Verified reviewLovely! Thrilled with my purchase.
Reply from Etoffe.com
Hello Shelby , We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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F. G.
20 Sept 2024
Verified reviewYour material and selections are tops , the number of choices are amazing All the wallpapers and curtains are from your company and they stand out
Reply from Etoffe.com
Hello Farid, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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S. W.
18 Sept 2024
Verified reviewOnce the product was available, excellent service.
Reply from Etoffe.com
Hello Sally , We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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R. S.
18 Sept 2024
Verified reviewHello. I have not received my order yet. I was informed about the extended delivery period only after I asked.
Reply from Etoffe.com
Hello Raimonda, We're very sorry that you didn't receive your product within the timeframe announced. We try to be as accurate and responsive as possible in communicating delivery times. However, we are sometimes dependent on the situation at our publisher or carrier partners. I'm going to contact our publisher again right away to find out the shipping status. As delivery promises have not been kept, we would like to reimburse you for the cost of delivery. Please contact us as soon as possible so that we can proceed with the refund. We wish you an excellent day, Izel, Etoffe.com Customer Service Manager Our team is at your service Monday to Friday, 9am to 6pm, on 09 72 30 30 39, local call rate.
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J. G.
13 Sept 2024
Verified reviewAs a new business client based in Sydney, we feel very impressed by Etoffe’s professionalism and great customer service. Julie from Etoffe’s customer service team was in particular attentive, efficient and friendly. Working on a high end project with top finishes always require expert knowledge, attention to details and a “can-do” attitude. Even though our business project is based in Sydney while Etoffe is based in Paris, the full ordering and delivery process were smoothly and successful executed by Julie and her team and saves us lots of time ans stress. We wish to congratulate Etoffe for its great customer service and products and will continue using Etoffe into the future.
Reply from Etoffe.com
Hello Julia, Thank you for your nice feedback. It was such a pleasure working with you, and continuing to do so ! The pictures you sent us are beautiful and I'm glad that our products travelled all the way to Australia, crossing an Ocean, to help design the most beautiful luxury project. Looking forward to your next orders. Julie, Responsable Service Clients Etoffe.com Notre équipe est à votre écoute du lundi au vendredi de 9h à 18h au 09 72 30 30 39, prix d’un appel local.
Reply from J. G.
Likewise Julie, it was a great pleasure working with you. Looking forward to continue working together into the future.
Reply from J. G.
Likewise Julie, it was a great pleasure working with you. Looking forward to continue working together into the future.
Show exchanges Hide exchanges -
R. H.
13 Sept 2024
Verified reviewThe fabric is beautiful, thank you.
Reply from Etoffe.com
Hello Renee, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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R. W.
13 Sept 2024
Verified reviewI am so very sorry My wall paper is still in its box awaiting paper hanher I am very excited about it sure it shall be splendid ; )
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V. I.
13 Sept 2024
Verified reviewÉtoffe has many interesting products. The shipping is quick and good. I have bought from them some wallpaper and fabrics and I am very satisfied.
Reply from Etoffe.com
Hello Virginia, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
10 Sept 2024
Verified reviewI love shopping with you...because you have the products that I want. They arrive safely and packed well.
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A. A.
10 Sept 2024
Verified reviewI had a very pleasant dealing with Étoffe. The ordering procedure was simple, detailed, and I felt comfortable sending this much money for an unseen product. The shipment of the merchandise was documented and actually arrived sooner than I had expected. The wallpaper rolls were packed carefully and arrived in perfect condition. I look forward to getting this beautiful paper hung and my project complete.
Reply from Etoffe.com
Hello Billie, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Izel, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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S. L.
10 Sept 2024
Verified reviewvery good
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A. A.
4 Sept 2024
Verified reviewThe fabric came in the allotted time frame.
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A. A.
1 Sept 2024
Verified reviewGreat company
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A. A.
30 Aug 2024
Verified reviewExcellent transaction.
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A. A.
28 Aug 2024
Verified reviewThe products are wonderful. It is easy to place an order. My order was delivered in very few days in the Balearic Islands. The product was in perfect condition. I am very satisfied!.
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A. A.
25 Aug 2024
Verified reviewVery good, great service. I would highly recommend.
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A. A.
25 Aug 2024
Verified reviewExcellent selection of products, easy to navigate and informative site, and impressive international delivery service. I will definitely use Etoffe again.
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A. A.
18 Aug 2024
Verified reviewFantastic service!
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