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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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W. M.
6 Feb 2025
Verified reviewThe wallpaper is amazing! You were the only place that I could find that would ship to Canada. Couldn’t believe it was free shipping!! Came sooo fast, only took 4 days. Thanks so much again
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R. W.
6 Feb 2025
Verified reviewEverything arrived beautifully well Even a day early Each fabric wonderfully was exactly as pictured I am very pleased as I was with your staff helping me very kindly and professionally as occurred at the time of my beautiful charming wall paper ; ) Thank you very much
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V. P.
30 Jan 2025
Verified reviewEtoffe is an industry leader and is one of the best in the industry. Great selection of murals. With the added advantage of easy customization. In fact, I'd say that Etoffe's big advantage is customization and personalization. You can also see the murals in your room and are thus able to make accurate predictions or useful decisions. Items are securely packed and boxed and are securely delivered using DHL Express. You will then receive email messages from Etoffe's friendly customer service team informing you of the delivery status. Highly recommended.
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V. P.
30 Jan 2025
Verified reviewCertainly Etoffe is an industry leader and is one of the best in the industry. Great selection of murals. With the added advantage of easy customization. In fact, I'd say that Etoffe's big advantage is customisation and personalization. You can also see the murals in your room and are thus able to make accurate predictions or useful decisions. Items are securely packed and boxed and are securely delivered using DHL Express. You will then receive email messages from Etoffe's friendly customer service team informing you of the delivery status. Highly recommended.
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R. M.
29 Jan 2025
Verified reviewExelent
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D. E.
28 Jan 2025
Verified reviewVery fast delivery! No problems!
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S. I.
27 Jan 2025
Verified reviewI'm very pleased with the shopping experience at Etoffe. The customer service is excellent.
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H. L.
22 Dec 2024
Verified reviewService and communication provided were excellent, along with the product.
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D. S.
22 Dec 2024
Verified reviewI think they are an excellent re-seller
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J. G.
3 Dec 2024
Verified review....
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M. S.
3 Dec 2024
Verified reviewI was very pleased with the service from Etoffe, from ordering the sample to the delivery of the Rock fabric by Gaultier Their assistance in helping me determine the repeat length of the print was very helpful. I was kept well informed even when my order was held up in customs .
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C. P.
26 Nov 2024
Verified reviewBox came in good shape. Delivery was very fast
Reply from Etoffe.com
Hello Cindy , We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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M. F.
22 Nov 2024
Verified reviewCustomer service was amazing. Professional, responsive and friendly.
Reply from Etoffe.com
Hello Michael , We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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J. K.
7 Nov 2024
Verified reviewEveryone was very helpful.
Reply from Etoffe.com
Hello Julia , We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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M. H.
5 Nov 2024
Verified reviewEasy to do business with you and fast delivery.
Reply from Etoffe.com
Hello Minna , We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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C. R.
4 Nov 2024
Verified reviewBeautiful fabric
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F. G.
25 Oct 2024
Verified reviewVery good quality
Reply from Etoffe.com
Hello Farid, We are delighted that your order was to your satisfaction. Thank you for taking the time to share your opinion. It helps us to remain attentive and reactive to meet our commitments, by offering you quality products. Have a nice day. Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
24 Oct 2024
Verified reviewThe products were both excellent and the site is great. However, I was really disappointed with the customer service. Having only received one of the wallpapers, when I followed up, I was challenged three times on the fact that the other one had not arrived. It was both surprising and frustrating. I then only received a very perfunctory apology when it became apparent it was still sitting in the warehouse.
Reply from Etoffe.com
Hello , We are sincerely sorry that you did not receive your product within the timeframe stated. We try to be as accurate and responsive as possible in communicating delivery times. Nevertheless, we are sometimes dependent on the situation of our publishing partners or carriers. We would like to reimburse you for any delivery costs incurred. Please contact us as soon as possible so that we can proceed with the refund. Nevertheless, we hope that the products you have received have given you complete satisfaction. We wish you an excellent day, Etoffe.com Customer Service Manager Our team is at your service Monday to Friday, 9am to 6pm, on 09 72 30 30 39, local call rate.
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A. R.
12 Oct 2024
Verified reviewAbsolutely beautiful products great customer service
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K. M.
10 Oct 2024
Verified reviewI found it very easy to navigate the website. I like the calculation tool so I knew how many rolls to order
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