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Review Summary
Ekosport is often described as quick and straightforward, with a clear website, easy ordering and products that arrive as described. Customers also mention good fit for boots, helpful replies from customer service, and the feeling that buying a hard-to-find item was simple.
Delivery
"Fantastic fast service clear website brilliant pricing"
"Miraculously, the product arrived in time (after I send them an email). The product was excellent vale for money."
"My first time buying from ekosport, and I wasn't disappointed. Fast dispatch and shipping, item was new and as described. I would buy from them again."
Digital experience
"Great site, will use again"
"Excellent customer support & good easy to use website.."
"Website good layout and easy to navigate. Accurate description of products and services."
Choice
"Huge product range, great prices and quick delivery time"
"Great range available"
"Great range of products and prices"
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24 Dec 2023
Verified reviewI don’t normally write reviews but I thought I would on this occasion to give guidance to others. In short, I wasn’t totally convinced about how genuine the ekosport website was and whether the goods I ordered would actually arrive as intended, given there are a number of dodgy websites out there. So it was a bit of a gamble which I went for, having tragically waited for the expensive ski jacket I had researched to go on sale on Black Friday only to find the manufacturer wasn’t discounting it. Ekosport did have it on sale and I’m pleased to report that the item arrived (with one other thing I ordered) in perfect condition just a few days later. So a happy ending.
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24 Dec 2023
Verified reviewVery good service Bought gloves but were too big. I bought another pair in a smaller size. Ekosport Accepted the return of the larger pair and refunded my card within a few days. I would recommend Ekosport
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20 Dec 2023
Verified reviewAwful experience with Ekosport. 26th of October I ordered HOKA shoes They sent me US 11.5 instead of UK11.5. I requested return which they requested a picture of the box .which I sent same day . They sent a returns label 3 weeks later . The goods were collected by Evri on the 26th of November . As of 6th of December I have not received my money . Avoid Ekosport . They have no idea what customer service is!
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20 Dec 2023
Verified reviewI received my salopettes completely wrong in size I returned , but Ekosport never received , so a complete waste of money
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20 Dec 2023
Verified reviewNo problem with ordering and receipt of the Black Diamond 25l Dawn Patrol backpack.
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20 Dec 2023
Verified reviewVery good - but carriage is probibitively expensive.
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20 Dec 2023
Verified reviewEasy to purchase. No extra duties to be paid. Quick delivery.
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20 Dec 2023
Verified reviewSki boots, helmets and goggles delivered to the UK in 5 working days. All well packed and for the price shown on site. Tracking from Evri initially slow to update after dispatch, but once items were in the UK, Evri tracking very accurate. I was initially concerned about buying from outside the UK but everything was great. I would use again and recommend to others. I did not have need to contact during or after, so cannot comment on this.
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20 Dec 2023
Verified reviewGood high quality products
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17 Dec 2023
Verified reviewExcellent
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17 Dec 2023
Verified reviewExcellent range of products and prices. Recommended
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17 Dec 2023
Verified reviewItem as described. Arrived on time.
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17 Dec 2023
Verified reviewFantastic service, skis and ski bag arrived as expected, great price in the black Friday sale. Would recommend and use Ekosport again A
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17 Dec 2023
Verified reviewWebsite was very easy to navigate and use.
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17 Dec 2023
Verified reviewExcellent.
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17 Dec 2023
Verified reviewAs described and informative
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17 Dec 2023
Verified reviewArrived swiftly and exactly as described.
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17 Dec 2023
Verified reviewStraightforward, comprehensive selection of products good price and delivery
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16 Dec 2023
Verified reviewNot clear the site is based in France.
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16 Dec 2023
Verified reviewPurchasing experience and products supplied all good. However, when making my order I made a mistake on sizing. I realised relatively quickly and tried to call to advise I needed to amend the order. Their phone lines were not working and I tried at least 10-20 times a day for 3-4 days with the same operator message "this number is not recognised", I also emailed through the contact section and had no response. I eventually thought to try and message their instagram page and finally got a response saying customer service would be in touch. Another day passed and finally got a response saying my order had already been prepared and as it was a customised order could now not be returned. I completely understand this and it was my mistake, however I was trying to contact for several days before the order had been prepared to amend the order and as I said their lines were down so I couldn't. I expected some help or some sort of goodwill gesture on this, maybe a discount on purchasing again, spending over £600 twice on the same product you would have thought they might be more willing to be accomodating but no, I was basically told 'tough luck' even though part of the problem was EkoSport's contact lines.
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