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Review Summary
Ekosport is often described as quick and straightforward, with a clear website, easy ordering and products that arrive as described. Customers also mention good fit for boots, helpful replies from customer service, and the feeling that buying a hard-to-find item was simple.
Delivery
"Fantastic fast service clear website brilliant pricing"
"Miraculously, the product arrived in time (after I send them an email). The product was excellent vale for money."
"My first time buying from ekosport, and I wasn't disappointed. Fast dispatch and shipping, item was new and as described. I would buy from them again."
Digital experience
"Great site, will use again"
"Excellent customer support & good easy to use website.."
"Website good layout and easy to navigate. Accurate description of products and services."
Choice
"Huge product range, great prices and quick delivery time"
"Great range available"
"Great range of products and prices"
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A. A.
6 Jul 2024
Verified reviewGood product but the p&p and handling cost was expensive
Reply from Ekosport.co.uk
Dear Debbie, Thank you for your feedback. We're glad to hear you’re satisfied with the product. We apologize for any inconvenience caused by the shipping and handling costs. Your feedback is important to us, and we’ll take it into consideration for future improvements. Kind regards, Ekosport
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A. A.
5 Jul 2024
Verified reviewA bit concerned with delivery schedule at the beginning as buying from France and required these trainers to be on time for our holidays ...they weren't available anywhere in the uk and my partner wanted a specific type - but worth the risk as it's better to have tried and failed than not tried at all ... and Ekosport did not let me down
Reply from Ekosport.co.uk
Dear Gregory, Thank you for sharing your experience! We’re delighted to hear that despite your initial concerns, you were pleased with the outcome and that Ekosport delivered as expected. We understand the importance of timely delivery, especially when preparing for holidays. Best regards, Ekosport
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A. A.
3 Jul 2024
Verified reviewWhen I wanted to buy a pair of Novablast running shoes, most places were sold out, but Ekosport had them in stock. Although I had never heard of them before, I checked to ensure they were reliable. The price was fantastic, delivery was quick, and the shoes arrived in perfect condition. Couldn't be happier.
Reply from Ekosport.co.uk
Dear customer, The whole team thanks you for your positive comment. At Ekosport, we strive to guarantee high quality products and fast and reliable delivery. We are therefore delighted that our products and services have met your expectations. We look forward to seeing you soon on the site and wish you an excellent day. Best regards, The Ekosport team.
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A. A.
26 Jun 2024
Verified reviewAll good. Product delivered, returns accepted and refunded.
Reply from Ekosport.co.uk
Dear Leonid, Great to hear! We're glad everything went smoothly with the delivery of your product and the returns process. Sincerely Ekosport
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A. A.
21 Jun 2024
Verified reviewResearched my purchase and found it online at EKS. Quick and easy service good price and had zero issues with order from door to door. I will be using them again.
Reply from Ekosport.co.uk
Dear Paul, We're thrilled to hear that you had a smooth and satisfying experience purchasing from Ekosport. It's great to know that our service was quick and straightforward, and that you found a good price. We look forward to your next visit! Sincerely Ekosport
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A. A.
20 Jun 2024
Verified reviewTres bien
Reply from Ekosport.co.uk
Dear Matt, merci beaucoup. Best regards, Ekosport
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A. A.
20 Jun 2024
Verified reviewExcellent site, great service. The Tenaya Indalo which I purchased is an incredible shoe, I recommend 2 full UK sizes down from street size for performance fit. They are comfortable however can start to get painful after long sessions without taking them off briefly. Despite not being advertised as very capable on slab, I believe these shoes are great for small edges as well as smearing onto steep angled volumes. I recommend spending time on adjusting the closure system and once this is set there is very little need to ever adjust it again. I am a huge fan of these shoes and suggest they should make a part of any serious climber's collection.
Reply from Ekosport.co.uk
Dear Philip, We're thrilled to hear that you found our site excellent and enjoyed great service. We're glad to hear that you're enjoying the Tenaya Indalo shoes and finding them to be incredible. Your sizing tip will be helpful for others looking for a performance fit. Kind regards, Ekosport
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A. A.
14 Jun 2024
Verified reviewEasy to use
Reply from Ekosport.co.uk
Dear Kris, we are happy to hear this. Kind regards, Ekosprt
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A. A.
14 Jun 2024
Verified reviewI was concerned after reading a couple of other reviews, but had absolutely no problem with my order, and I'm really happy with my new running shoes
Reply from Ekosport.co.uk
Dear Craig, Thank you for sharing your experience! We're glad to hear that you had a smooth ordering process and that you're happy with your new running shoes. Sincerely Ekosport
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A. A.
14 Jun 2024
Verified reviewThe item I ordered never arrived. Weeks later they finally decided I could get a refund but they required me to fill out a ridiculous declaration form stating I was not allowed to accept the item if it did arrive. They also demanded I send them a copy of my identification which I was not comfortable with so they finally agreed to just accept the declaration. The whole ordeal took 4-5 weeks to come to an end. Worst experience iv had online shopping.
Reply from Ekosport.co.uk
Hello Scott, Indeed, it's rare, but sometimes parcels become untraceable by the carrier. Before compensating the customer, an investigation is initiated to try to locate and eventually deliver the parcel. Our procedure requires that, if compensation is ultimately provided, the customer must attest that they will refuse the parcel if it is delivered late. We understand your dissatisfaction and frustration with this situation, but this procedure is generally well-accepted by our customers as it ensures a fair resolution for both parties. By following this process, we can expedite compensation once the investigation is complete. We appreciate your understanding and patience as we work through these rare occurrences. Best regards, Ekosport
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A. A.
29 May 2024
Verified reviewProduct was good with a great offer
Reply from Ekosport.co.uk
Dear Rajesh, Thank you for your feedback! We're pleased to hear that you found the product to be good, and we're glad you enjoyed the great offer. Kind regards, Ekosport
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A. A.
24 May 2024
Verified reviewI took a leap of faith ordering from this website for the first time, and I couldn't be happier with the result. The product I received was genuine, and the delivery was surprisingly fast. Will definitely be ordering from them again!
Reply from Ekosport.co.uk
Dear Dorin, We're thrilled to hear that your leap of faith paid off and that you're happy with the genuine product you received. It's fantastic that the delivery exceeded your expectations as well. We look forward to serving you again in the future! Best regards, Ekosport
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A. A.
24 May 2024
Verified reviewEXCELLENT SERVICE
Reply from Ekosport.co.uk
Dear Bretton, thank you very much. Kind regards, Ekosport
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A. A.
24 May 2024
Verified reviewNot great delivery options and service. It was from England however but i had no idea how long it would take and they only ship out once a week and there was a bank holiday
Reply from Ekosport.co.uk
Dear Patrick, Indeed, since Brexit, we ship to the UK 2 to 3 times per week, except on public holidays. We apologize for any inconvenience this may cause and are actively working to find a solution. Thank you for your understanding. Best regards, EKosport
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A. A.
5 May 2024
Verified reviewEkosport still manage to provide good service in our post Brexit world - ski boots ordered on 23/4 delivered 1/5. Great end of season discount on 2024 boots as well
Reply from Ekosport.co.uk
Dear Richard, Thank you for sharing your experience! We're delighted to hear that you received good service from Ekosport despite the challenges of the post-Brexit environment. It's great to know that your ski boots arrived swiftly, and that you also benefited from a fantastic end-of-season discount on 2024 boots. Sincerely Ekosport
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A. A.
3 May 2024
Verified reviewEasy ordering, great seller communication. Competitive prices.
Reply from Ekosport.co.uk
Dear Moira, We're glad to hear that you had an easy ordering experience and that our seller communication was great. We work hard to offer competitive prices as well. Best regards Ekosport
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A. A.
29 Apr 2024
Verified reviewDecent shopping site.
Reply from Ekosport.co.uk
Dear Arenc, We appreciate your comment about our shopping site. Kind regards, Ekosport
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A. A.
29 Apr 2024
Verified reviewExcellent service goods received in good time and great item
Reply from Ekosport.co.uk
Dear Carolyn, We're thrilled to hear that you received excellent service, your goods arrived promptly, and you're happy with your item. Kind regards, Ekosport
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A. A.
29 Apr 2024
Verified reviewGreat price. Fast delivery to uk
Reply from Ekosport.co.uk
Dear Luke, We're thrilled that you found our prices great and that your delivery to the UK was speedy. Best regards, Ekosport
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A. A.
29 Apr 2024
Verified reviewI came a cross the site while searching for Garmin watches. I am always a little skeptical of sites I don’t know but the website was easy to navigate, the payment process was secure and the delivery was quicker than expected.
Reply from Ekosport.co.uk
Dear Joshua, Thank you for sharing your experience! We're glad you found us while searching for Garmin watches. We understand the skepticism with new sites, and we're thrilled to hear that our website's navigation, secure payment process, and quicker-than-expected delivery helped alleviate any concerns. Kind regards, Ekosport
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