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Review Summary
Diveinn stands out for smooth ordering, quick delivery and clear communication throughout the process. Customers describe a straightforward website, well-packed parcels and items arriving as expected, which makes the whole experience feel easy and reliable.
Delivery
"Γρήγορη παράδοση"
"Товар пришел быстро , 8 дней Всё супер!"
"Kupuje w tym sklepie od lat, szybka dostawa i dobre ceny to ich zdecydowane atuty"
Digital experience
"A very good place to buy diving equipments to a good price and good shipping time"
"Product arrived in good time and as described. Good price. Easy to use website."
"The process from navigating the web site to receiving the goods has been seem less. The web site really easy to use, communication throughout the…"
The process from navigating the web site to receiving the goods has been seem less. The web site really easy to use, communication throughout the process was excellent. Speedy delivery, great to do business with.
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A. A.
15 Sept 2023
Verified reviewVery good jacket made well thank youj
Reply from Diveinn.com
Dear Shirley , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 Aug 2023
Verified reviewGreat assortment, good pricing and quick delivery... just the way it should be
Reply from Diveinn.com
Dear jeroen , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewDelivery dates are a pure fiction. All the orders are significantly delayed. You don't answer questions about products. I'm waiting 2 months for your answers.
Reply from Diveinn.com
Dear Piotr, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. It may get down to an unexpected interruption in the supply chain at times, so that the shipping information changes. Please keep in mind that in this case you can change, add/remove items in your order or cancel the entire order from your account if you no longer wish to wait for an item that is temporarily not available or experiencing a delay. 317080 DIVE RITE Hose Clip Retainer Black One Size Unfortunately, we can only pass on the stated delivery times we receive from our suppliers to our customers. Otherwise, you will receive an email as soon as your order is shipped with the tracking number of the carrier and your invoice. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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A. A.
27 Aug 2023
Verified reviewLarge site, so you have to be specific, quality products at a competitive price, excellent information flow regarding delivery.
Reply from Diveinn.com
Dear Oliver , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Aug 2023
Verified reviewPurchased products were excellent 👍 However the DHL delivery very poor I was charged € 60 for express delivery to Greece Halkidiki and the package arrived 10 days after DHL label was created !! This is not acceptable 😞 !!
Reply from Diveinn.com
Hello Ivan, We are sorry for your comments, we did not intend to delay your order and take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our delivery dates are estimates and not exact. https://mydhl.express.dhl/es/es/tracking.html#/results?id=4024957705&brand=DHL Your comments will be taken into account for continuous improvement. Kind regards
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A. A.
25 Aug 2023
Verified reviewVery fast
Reply from Diveinn.com
Dear Jaroslav , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 May 2023
Verified reviewBest price I could find by a distance. Arrived in good time.
Reply from Diveinn.com
Dear alastair , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 May 2023
Verified reviewI would like to say that we received the product and it’s a great looking dive computer. What I would say is it took a lot longer than expected and the tracking app is not very good either. I appreciate that there’s delays with bank holidays etc. But be honest and tell people when it’s really due to arrive. I ordered it for my sons Birthday !!! It arrived days later!!!! However I would use the company again but only if I was needing the product in a hurry.
Reply from Diveinn.com
Hello , We are sorry for your comments, we did not intend to delay your order and take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our delivery dates are estimates and not exact. Your comments will be taken into account for continuous improvement. We apologize for the inconvenience caused. Yours, sincerely
Reply from A. A.
No problem thank you for your reply!!!!!
Reply from Diveinn.com
You're welcome, our apologies again!! Best regards
Show exchanges Hide exchanges -
A. A.
29 May 2023
Verified reviewWhile many sites sell you the dive computer as if it's available in stock, and then tell you that you have to wait for 30-45 days, scubastore.com delivered the same computer in a matter of days.
Reply from Diveinn.com
Dear Onur , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
25 May 2023
Verified reviewThe package was received on time and as ordered. 5 stars
Reply from Diveinn.com
Dear thomas , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
25 May 2023
Verified reviewI haven’t used the masks yet but I have tried them on. The only thing which concerns me is how hard it is to fix the snorkel onto the mask. The mechanism seems very brittle.
Reply from Diveinn.com
Dear Caroline , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
25 May 2023
Verified review*****
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A. A.
7 May 2023
Verified reviewperfect service thankyou
Reply from Diveinn.com
Dear spencer , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2023
Verified reviewGreat product, delivered on time. Many thanks
Reply from Diveinn.com
Dear Ruth , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2023
Verified reviewEverything was spot on from ordering to receiving
Reply from Diveinn.com
Dear karen , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 May 2023
Verified reviewI don't usually buy brand new scuba but the two times I have (two sets of regulators) I've used scubastore. Yes I trust them, competitive prices and so far, reliable delivery. All good
Reply from Diveinn.com
Dear David , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Apr 2023
Verified reviewIt does work as advertised however because there is a larger bubble of air in front of your face it creates too much buoyancy and tilts your neck back at an uncomfortable angle. If you are floating in a rock pool this may be the mask for you if you are swimming more than 300m then I would give it a miss.
Reply from Diveinn.com
Dear Richard, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Thank you, have a great day! Regards,
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A. A.
29 Apr 2023
Verified reviewGoogled this item after reading about the need to test SCUBA gear from time to time and found this store to be cheapest. The gauge looks good quality and delivery was prompt.
Reply from Diveinn.com
Dear Matt , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Apr 2023
Verified reviewGood company. Value for money on 1000s of products & brands. Normally best price. Standard shipping within 10 days to UK.
Reply from Diveinn.com
Dear David , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Apr 2023
Verified reviewI've bought the majority of my scuba gear from this site, from my experience the quality and value of the products have been outstanding. Even when I purchased the wrong depth gauge there was no issues with returning it. I would recommend Diveinn to anybody thinking about getting into scuba diving or upgrading their gear because of the cashback system they have, their general quick delivery, the value of the products you get for your money to me feels like both the cheapest and the best though they also have a range of more high-tech gear i'll likely upgrade to at some point. I will likely remain a customer to them for a long time as i've been very pleased with the whole experience shopping here
Reply from Diveinn.com
Dear Matthew , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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