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Review Summary
Diveinn stands out for smooth ordering, quick delivery and clear communication throughout the process. Customers describe a straightforward website, well-packed parcels and items arriving as expected, which makes the whole experience feel easy and reliable.
Delivery
"Γρήγορη παράδοση"
"Товар пришел быстро , 8 дней Всё супер!"
"Kupuje w tym sklepie od lat, szybka dostawa i dobre ceny to ich zdecydowane atuty"
Digital experience
"A very good place to buy diving equipments to a good price and good shipping time"
"Product arrived in good time and as described. Good price. Easy to use website."
"The process from navigating the web site to receiving the goods has been seem less. The web site really easy to use, communication throughout the…"
The process from navigating the web site to receiving the goods has been seem less. The web site really easy to use, communication throughout the process was excellent. Speedy delivery, great to do business with.
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A. A.
22 Sept 2023
Verified reviewExcellent service - simple ordering process, prompt delivery, kept me informed at all stages of the status of my order
Reply from Diveinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewVery good. Quality goods, arrived on time, well packed and in good order. I cannot fault them.
Reply from Diveinn.com
Dear Jason , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewGreat prices
Reply from Diveinn.com
Dear andrea vanni , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewOrdered and delivered inside a week, great company will definitely use again
Reply from Diveinn.com
Dear Patrick , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewGreat scuba gear, Top notch
Reply from Diveinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewgood product, and delivered ahead off time
Reply from Diveinn.com
Dear Peter , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewPerfect shop. Thank you:)
Reply from Diveinn.com
Dear Martina , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewThe best service I could ask for
Reply from Diveinn.com
Dear Vlastimil , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified review1st rate
Reply from Diveinn.com
Dear jt sheran , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewHad to return 2 sets of fins at my expense, 3rd set should be 39 -41 yet still to big for my size 42 feet.. even with a 5mm neoprene sock, sizes are all over the place… are these genuine products?
Reply from Diveinn.com
Hello Greg, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the product does not agree with the picture/size guide etc.) However, all our products are genuine and created according to the indications of the manufacturer: CRESSI Thor EBS Diving Fins Black / Yellow EU 39-41 ABE 151039 8022983138749 THOR EBS Amarillo S/M https://www.cressi.es/Aleta-THOR-EBS file:///C:/Users/usuari/Downloads/TABLA DE TALLAS ALETAS REGULABLES.pdf If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
20 Sept 2023
Verified reviewAll clear and transparent. Package came nicely protected (even too much! :) )
Reply from Diveinn.com
Dear Eduard , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Unfortunately, after it arrived I realised that it does NOT FIT the original Salvimar HERO 95 speargun that is fitted with original Salvimar horizontal roller that comes with the gun. :( I almost broke the roller trying to fit it. I had to remove the part that holds roller to the gun to try to squeeze camera holder and even then wasn't properly fitted. Unfortunately, this does not seem as valid camera holder for this gun, and it is holder was quite pricey.
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A. A.
20 Sept 2023
Verified reviewOn of the greatest shops ever. Keep going 💪
Reply from Diveinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
I can appreciate good work.
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A. A.
20 Sept 2023
Verified reviewAll OK, thank You
Reply from Diveinn.com
Dear Mateusz , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Sept 2023
Verified reviewFirst time using Diveinn and I was not disappointed. Not only was the regs set I wanted far cheaper than anywhere else I looked, but also the transaction was efficiently dealt with. Ordered on 21.8.2023 delivered from Spain to UK 29.8.2023. Comms were excellent and tracking details spot on. Delivery would have been within 7 days if it wasn't for August bank holiday in UK. Would definitely recommend Diveinn based on my experience.
Reply from Diveinn.com
Dear Paul , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Sept 2023
Verified reviewFin straps arrived on time. Exactly what I wanted
Reply from Diveinn.com
Dear Tim Gledhill , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Sept 2023
Verified reviewΠολλοί καλοί εξυπηρέτηση
Reply from Diveinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Sept 2023
Verified reviewFast and reliable service. In touch all the way. Will be using again for sure.
Reply from Diveinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Sept 2023
Verified reviewSlightly cheaper than other places but not worth it, customer service is no good, isn't going to work out cost effective to return something.
Reply from Diveinn.com
Hello Brad, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have deliberately decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
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A. A.
15 Sept 2023
Verified reviewExcelent
Reply from Diveinn.com
Dear Banica , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Sept 2023
Verified reviewnavigation on site easy, prices good, delivery good , packet ariverd in good condition, products inside was ok no damage
Reply from Diveinn.com
Dear Cristian , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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