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Review Summary
Daybreakhotels is often described as a practical fix for layovers, cruise days, and long waits between flights. Guests liked being able to rest, shower, and use a room for a few hours, though a few ran into dirty sheets or a toilet that would not flush.
Digital experience
"The online booking experience was easy and to the point, didn’t have any issues at all"
"Good and website easy to use"
"Easy to navigate"
Friendliness & courtesy
"Great location. Nice and comfy atmosphere."
"Serene and beautiful environment, hospitable management and top notch service. Highly commendable and highly recommended."
"Clean, staff friendly and walking distance from restaurants."
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A. A.
28 Mar 2024
Verified reviewThe hotel I booked said that they had no reservation for me and had never heard of this website, don't use it!!!!
Reply from DayBreakHotels
Dear Customer, thank you for your feedback. We apologize for any inconvenience you experienced. Please note that the hotels listed on our portal operate under regular affiliation contracts, and we are currently investigating the matter further. Feel free to reach out to our customer service team if needed. We hope to have you as our guest again soon.
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A. A.
22 Mar 2024
Verified reviewWebsite fine
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A. A.
22 Mar 2024
Verified reviewEasy to book, good price.
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A. A.
21 Mar 2024
Verified reviewGreat
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A. A.
21 Mar 2024
Verified reviewThe hotel wasn't aware of my reservation. Awful experience
Reply from DayBreakHotels
Dear Customer, thank you for your feedback. We apologize for the inconvenience you experienced with your reservation. Please be assured that we take such matters seriously and will investigate what went wrong to prevent it from happening again. We hope to have you as our guest again to provide you with a better experience.
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A. A.
20 Mar 2024
Verified reviewSuper easy transaction, the front desk at the hotel easily found our reservation.
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A. A.
19 Mar 2024
Verified reviewI had doubts if the site was genuine because it didn’t ask for payment in advance for the LAX hotel dayroom,but everything worked out ok. I contacted their support team to check on my booking and the service team were excellent, they responded within a few hours and put my mind at rest. The hotel I booked was fine as a dayroom and was available when I arrived.
Reply from DayBreakHotels
Dear Customer, thank you for sharing your experience! We're pleased to hear that despite initial doubts, everything turned out well with your LAX hotel dayroom booking. Our support team strives to provide excellent service, and we're glad they could put your mind at ease. We hope to welcome you back soon!
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A. A.
19 Mar 2024
Verified reviewI loved having the option for a quiet place to rest before our flight. I will definiltely use this site again.
Reply from DayBreakHotels
Dear Customer, thank you for your feedback! We're glad to hear you enjoyed the quiet resting option before your flight. Looking forward to hosting you again soon!
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A. A.
18 Mar 2024
Verified reviewBooking the hotel was extremely simple and fast. However, when I got to my hotel it seemed like my reservation wasn’t legitimate in their system as she was asking me for a lot more information than usual for a hotel. The hotel was beautiful and a great price for the day. Even with the (seeming) hiccup in the beginning, I would try this site again!
Reply from DayBreakHotels
Dear Customer, thank you for your review. We remind our Customers that to expedite the check-in process, it is helpful to mention that the reservation was made through a third-party service.
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A. A.
17 Mar 2024
Verified reviewsite is so useful and provides the best prices
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A. A.
15 Mar 2024
Verified reviewEasy to navigate. Clear on price and what is included.
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A. A.
14 Mar 2024
Verified reviewWe were in desperate need of a bed and a shower after a late flight got Canceled. Thank goodness for you guys! Came through for my wife & I at a much-needed time.
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A. A.
12 Mar 2024
Verified reviewThe website was very helpful and identifying hotels with a day availability. Previously had trouble finding anything on the internet
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A. A.
11 Mar 2024
Verified reviewEasy booking.
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A. A.
9 Mar 2024
Verified reviewthe reception stuff needs to be clearer in payment procedures and more cooperative.
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A. A.
9 Mar 2024
Verified reviewGreat job finding us a hotel
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A. A.
7 Mar 2024
Verified reviewGreat and easy.
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A. A.
6 Mar 2024
Verified reviewI enjoy the service that Day Break Hotels provides, but the hotel seemed lost with our reservation until I pulled out my e-mail confirmation from Day Break Hotels.
Reply from DayBreakHotels
Dear Customer, thank you for your feedback. We remind our Customers that it is often necessary to specify that they have booked through third parties.
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A. A.
6 Mar 2024
Verified reviewHotel did not have reservation and were not familiar that they even had such a program.
Reply from DayBreakHotels
Dear Customer, thank you for your feedback! We're sorry to hear about what happened. We'll verify directly with the hotel.
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A. A.
4 Mar 2024
Verified reviewBooking was easy, as was checking in to the hotel. Nice clean room. The problem arose when I checked out and they wouldn’t honor the price I had booked through DayBreakHotels.com. The woman at checkout said that they had their own price for day stays and I had to pay that. Then she acted like she didn’t understand what I was talking about when I showed her my confirmation with price from DayBreakHotels.com. Felt like bait and switch. As a TA, I have to advocate for my clients and if this is how they operate, they are not a company that I could trust to send clients to.
Reply from DayBreakHotels
Dear Customer, thank you for your feedback. We apologize for the inconvenience you experienced during your check-out. We will investigate this matter with our team to ensure such issues are addressed promptly in the future.
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