What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3373 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 373 reviews since 14/03/2023

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4.8

Based on 1 038 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

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5 ★

Solène G.
20 May 2026
Verified review
Collected and verified by Verified Reviews
Very happy with my order, the pans are of excellent quality.

Très contente de ma commande, les poêles sont d’excellente qualité.
Experience from: 2 May 2026
Originally published on cristel.com (fr)
Sylvie B.
20 May 2026
Verified review
Collected and verified by Verified Reviews
Perfect!

Parfait !
Experience from: 7 May 2026
Originally published on cristel.com (fr)
D. D.
20 May 2026
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Collected and verified by Verified Reviews
Fast delivery despite the holidays; excellent packaging;

la livraison rapide malgré les jours féries; emballage excellent;
Experience from: 27 Apr 2026
Originally published on cristel.com (fr)
Nathalie J.
19 May 2026
Verified review
Collected and verified by Verified Reviews
it is good

il est bien
Experience from: 4 May 2026
Originally published on cristel.com (fr)
Thierry J.
19 May 2026
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Quality products

Produits de qualité
Experience from: 5 May 2026
Originally published on cristel.com (fr)
Yves R.
19 May 2026
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;;;

;;;
Experience from: 4 May 2026
Originally published on cristel.com (fr)
Nelly L.
18 May 2026
Verified review
Collected and verified by Verified Reviews
Fast shipping, top quality! And on top of that, a virtuous company!

Envoi rapide, qualité au top ! Et en plus, une entreprise vertueuse !
Experience from: 4 May 2026
Originally published on cristel.com (fr)
Elisabeth K.
17 May 2026
Verified review
Collected and verified by Verified Reviews
Perfect as always.

Parfait comme toujours.
Experience from: 2 May 2026
Originally published on cristel.com (fr)
Ludovic G.
17 May 2026
Verified review
Collected and verified by Verified Reviews
Careful delivery and deadline met

Livraison soignée et délai respecté
Experience from: 1 May 2026
Originally published on cristel.com (fr)
Philippe R.
17 May 2026
Verified review
Collected and verified by Verified Reviews
Beautiful product

Beau produit
Experience from: 2 May 2026
Originally published on cristel.com (fr)
Sylvain G.
17 May 2026
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Collected and verified by Verified Reviews
very good

très bien
Experience from: 1 May 2026
Originally published on cristel.com (fr)
Vincent L.
17 May 2026
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Collected and verified by Verified Reviews
Sometimes I get a little lost, the products aren't very clear from the start.

Des fois je suis un peu perdu, les produits sont pas très explicite dès le début.
Experience from: 1 May 2026
Originally published on cristel.com (fr)
F. B.
16 May 2026
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 30 Apr 2026
Originally published on cristel.com (fr)
D. A.
15 May 2026
Verified review
Collected and verified by Verified Reviews
Easy order. Delivery on time.

Commande facile. Livraison dans les temps.
Experience from: 28 Apr 2026
Originally published on cristel.com (fr)
Claudy B.
15 May 2026
Verified review
Collected and verified by Verified Reviews
Excellent product

Excellent produit
Experience from: 28 Apr 2026
Originally published on cristel.com (fr)
Isabelle C.
14 May 2026
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Quality always highly appreciated!

Qualité toujours fort appréciée!
Experience from: 28 Apr 2026
Originally published on cristel.com (fr)
Vincent B.
14 May 2026
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 28 Apr 2026
Originally published on cristel.com (fr)
Anne G.
13 May 2026
Verified review
Collected and verified by Verified Reviews
Website navigation is very easy and pleasant. Order perfectly packaged and product always top quality and aesthetic

Navigation sur le site très facile et agréable. Commande parfaitement emballée et produit toujours au top de la qualité et de l'esthétique
Experience from: 29 Apr 2026
Originally published on cristel.com (fr)
René C.
13 May 2026
Verified review
Collected and verified by Verified Reviews
Easy, readable and understandable navigation.

Une navigation aisée lisible et compréhensible.
Experience from: 26 Apr 2026
Originally published on cristel.com (fr)
Marie-Laure P.
13 May 2026
Verified review
Collected and verified by Verified Reviews
Intuitive navigation to find the desired product. Exhaustive product descriptions.

Navigation intuitive pour trouver le produit recherché. Description exhaustive des produits.
Experience from: 30 Apr 2026
Originally published on cristel.com (fr)