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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"Reliable and quick service."
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"4 days before the item were shipped from you is way to long…"
Digital experience
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
"Site was easily navigable, an enormous range of items for every model, the product arrived quickly and was of the highest quality - I have used the…"
Site was easily navigable, an enormous range of items for every model, the product arrived quickly and was of the highest quality - I have used the service four times and each was as good
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
25 Apr 2022
Verified reviewIf I could give no stars, I would. Worst e-shop/retailer in a long time. BMW is severely losing its once maybe good name here, but that's history now. The quality of service not only on this e-shop but also of the products (cars and motorcycles) is crying, the communication is desperate. Lessons learned? No. Everything is blamed on Covid, on whatever else, but BMW still pretends that everything is fine and on the clients ******. I don't mean to be vulgar.
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A. A.
25 Apr 2022
Verified reviewQuick dispatch, received parcel in about 7 working days in EU. Available OEM parts for BMW s1000rr. Great job.
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A. A.
25 Apr 2022
Verified reviewExcellent service
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A. A.
25 Apr 2022
Verified reviewGreat navigation of the site, excellent customer service and satisfied!
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A. A.
25 Apr 2022
Verified reviewEverything went well
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A. A.
25 Apr 2022
Verified reviewOrder was placed 9.3.I got email,that order will be delivered on 18.3. 5 days.Order comes 5.4. I requested shipping fees back,customer service was confirmed that,but no money was not refunded. Product is very good but customer service terrible because they doesn't keep their promises. Don’t recommend to buy from them.
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A. A.
24 Apr 2022
Verified reviewVery good
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A. A.
24 Apr 2022
Verified reviewIt took a lot of time to receive the order and when I received, it was not the size I ordered.
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A. A.
24 Apr 2022
Verified reviewGreat and quick service. Thanks so much. Just a bit disappointed I had to pay 70 pounds to get through customs.
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A. A.
24 Apr 2022
Verified reviewProduct is first class. Correspondence, website and delivery was as I expect from a professional company. Will use again.
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A. A.
24 Apr 2022
Verified reviewvery bad service. i recuved my order damaged and till now no feed back from your side . i sent many emails with no result .
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A. A.
23 Apr 2022
Verified reviewPerfect product, very high quality material and very easy to apply, it made the dash looking way way more beautiful... I'd give 6 stars if I could :)
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A. A.
23 Apr 2022
Verified reviewEasy and cheaper than in Germany
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A. A.
23 Apr 2022
Verified reviewGreat product (hoodie) but took a lot of time to get here
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A. A.
23 Apr 2022
Verified reviewperfect service
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A. A.
23 Apr 2022
Verified reviewNot a great place to buy Bmw motorrad items.The boots originally ordered were not in stock at the time of order and I was told it would be in by the end of the month - 3 weeks or so. At that point it was revised to the following month. When I called in, I was informed they haven't had them in stock for 4-5 months and are not expected. Yet - they still take orders and your money with no hope fo fulfilling.
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A. A.
16 Apr 2022
Verified reviewPayed for the item twice as system didn't generate a sales order. In the end it took 3 days just to place the order. Had to convince them to create an order and return one payment and keep the other instead of returning both payments. Started to wonder if they actually wanted to make the sale! After the order was finally taken it took nearly a week just for the order to be processed, which by todays standards is slow, at one point I contacted them to see if my order had been lost. Finally got confirmation it was on its way. Now I genuinely thought I was ordering from a UK branch of BMW Europe due to the union jack and the icon that states BMW EUROPE MOTO UK! but I suppose the clue is in the name and is actually a page in English, so got hit with a £50 duty bill by DHL after I told them I had not realised it was not a UK branch and to return it before it went through French Customs as DHL kindly called me to tell me there was duty on the order. 2 days later it turned up on my door, so I sent it away again. The following week the order was still in holding with DHL. First contact was premium rate number, so I hung up and went on line, finally got a normal rate number and was informed they wanted money to return the item. Which I thought was a bit rude as they had been paid £17 to deliver it, and I told them to return before it left France avoiding any charges. I've put this in the review as I had no choice on which courier was used. DHL was used because BMW EUROPE MOTO choose to use them. Having seen them in there modus operandi I will certainly not be using DHL again and I doubt I will be using bmw Europe Moto again, purely because of the extra costs after purchase as they are not in the UK. I should also add that due to DHL's wantant greed, I ended up paying the duty opposed the the fees to return the order, which was delivered within 2 hours of payment. The items I ordered were however top notch, if not reassuring expensive after HMRC & DHL had there grubby little fingers in the pie.
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A. A.
16 Apr 2022
Verified reviewperfekt
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A. A.
16 Apr 2022
Verified reviewFast delivery
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A. A.
16 Apr 2022
Verified reviewGood quality, super expensive
Reviews displayed in chronological order
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