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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"Reliable and quick service."
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"4 days before the item were shipped from you is way to long…"
Digital experience
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
"Site was easily navigable, an enormous range of items for every model, the product arrived quickly and was of the highest quality - I have used the…"
Site was easily navigable, an enormous range of items for every model, the product arrived quickly and was of the highest quality - I have used the service four times and each was as good
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
24 May 2022
Verified reviewPurchased couple of items from Europe- Moto which include the pannier set and the passenger grab handle. So far the service is excellent and the price is unbeatable ( including the shipping cost) . Customer service is also very good. Would highly recommend Europe-Moto for all your motorcycling needs.
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A. A.
24 May 2022
Verified reviewTerrible service, unfortunately.. Have bought engine protection for my BMW S1000R but don't get any help from the seller. The color was not the same as I ordered and I have sent them a mail asking for a return, but haven't heard from them at all. Very disappointing. €260 for something I didn't order. I will have to ask BMW Mottorad for help!
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A. A.
22 May 2022
Verified reviewIt stated in the product that Will be delivered in 3/5 days. It was 10, besides that good price and comunicarion.
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A. A.
22 May 2022
Verified reviewATTENTION Please! Non fitting seat delivered, although bmw.europe-moto.com keeps saying this sadlle 'should fit BMW R1150GS Adventure 2005'. My mechanic has tried mounting the seat on even two identical 1150 Adventures (both 2005): it did nof fit either one leaving a huge 2.5" gap between fuel tank and saddle! Definitely a malfunctioning seat. I will not by again from this company.
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A. A.
22 May 2022
Verified reviewEasy to order and quick delivery.
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A. A.
22 May 2022
Verified reviewFast and good communication. Tip Top
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A. A.
22 May 2022
Verified reviewLivraison un peu lente (11 jours), mais pièce conforme aux exigences. Les prix et la gamme de pièces d'origine BMW sont bons. J'utiliserais à nouveau BMW Europe Moto.
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A. A.
21 May 2022
Verified reviewI ordered today and the order came after 4 months
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A. A.
21 May 2022
Verified reviewReceive money for items that do not have in stock and no feedback about possible date of delivery
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A. A.
21 May 2022
Verified reviewGreat to do business with. Excellent communications and many email updates.
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A. A.
20 May 2022
Verified reviewDelivery time and communication was very poor. The website said 3-5 days to deliver. It took 3 weeks. I tried to cancel the order before it was shipped due to the delivery time and was told “not possible”. When the item arrived it was okay, but had surface scratches on it, which after the issue with delivery I decided to live with as communication with this company is so poor. If you email, don’t expect an answer until the afternoon of the following day…..not good enough for a digital company.
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A. A.
20 May 2022
Verified reviewExcellent
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A. A.
20 May 2022
Verified reviewMy order was delayed for more than three months. I had to ask personally three times what is happening with order. I still don't have order delivered as DHL local office in Belgrade, Serbia is pretty useless. They ask me three times for different time of documentation and we are now in second week since item arrived in Belgrade and it is not clear when will be delivered.
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A. A.
20 May 2022
Verified reviewA good service, efficient delivery, good communication re delivery dates and a great range of products.
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A. A.
20 May 2022
Verified reviewEasy to order, shipped quickly, everything included
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A. A.
19 May 2022
Verified reviewExcellent but took time
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A. A.
19 May 2022
Verified reviewVery good customer support and always replied to my emails in a timely manner.
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A. A.
19 May 2022
Verified reviewTook a very long time to receive order and I was charged VAT even though I don’t reside in Europe
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A. A.
17 May 2022
Verified reviewPart was in stock on site, 3-5 days delivery. This was misleading. it took well over 3 weeks. Will not order there again.
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A. A.
17 May 2022
Verified reviewI did a misstake to order this, just because of the picture in your homesite, tried to send back the order but must pay the half of the order price to send it back, keep the item and i do not have any use for it, missled picture on this item must be replaced.
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