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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
2 Sept 2022
Verified reviewExcellent experience, I ordered a part that was damaged upon arrival and simply emailed customer service. Received a response very promptly, and a day or two later another email letting me know a replacement part was on the way. Would do business with again.
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A. A.
2 Sept 2022
Verified reviewExcellent service and communication.
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A. A.
2 Sept 2022
Verified reviewVery impressed with website, good stock, quick delivery and kept updated frequently, only down side was import tax which makes the item a lot dearer than advertised and not made aware of when you order
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A. A.
2 Sept 2022
Verified reviewI mistakenly overpaid the ordered items and the seller doesn't want to return the overpaid amount. This is a scam firm!
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A. A.
31 Aug 2022
Verified reviewWhy I have to pay duty
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A. A.
31 Aug 2022
Verified reviewOrder process was straightforward and delivered was as well. Need to watch out for country tax on items over $1000, but that’s nothing to do with BMW!
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A. A.
31 Aug 2022
Verified reviewExcellent service, very quick turn around. I would have no issues in using this company again. Thank you
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A. A.
28 Aug 2022
Verified reviewverry good~!
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A. A.
28 Aug 2022
Verified reviewI have shoppes there twice. First time I bought a pair of boots, and got a reply they were not in stock, so I got offered a different pair. The funny thing is that they were still listed as available, and I could still put them in the basket and checkout, so I assume their stock is not updated. They were also very very slow. Second time they were again very very slow, and did not respond to my inquiries before they had shipped the merchandise 2 weeks later than promised. I give them 2 stars for the good the selection, and the fact that they did ship.
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A. A.
28 Aug 2022
Verified reviewHi ! the order arrived with a slight delay. But it suited me. In general, I was satisfied. Security is at the highest level. Thanks !
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A. A.
28 Aug 2022
Verified reviewLivraison au mauvais point relais, ne fait pas le nécessaire pour renvoyer à la bonne adresse. Attends depuis plus d'un mois des disques de freins (dont le changement était urgent). Je faisais confiance à la qualité et au service vente et client BMW, suis extrêmement déçu.
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A. A.
28 Aug 2022
Verified reviewThank you Europe motor for the fast delivery and always be my 1st choice.👍🏻
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A. A.
28 Aug 2022
Verified reviewThe order was delivered on the timeline that they indicated. Although the packaging could be better and the tracking system (Spring GDS) wasnt the best, since the carrier doesnt opperate in Portugal as soon it entered the contrie no info about the packing is given. Nevertheless the order arrived and it came in good condition.
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A. A.
28 Aug 2022
Verified reviewOk bit the package was broken
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A. A.
28 Aug 2022
Verified reviewBrilliant service will definitely order again from BMW Europe. Turned up when they said it would, and quality of parts second to none.
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A. A.
28 Aug 2022
Verified reviewWorth the money
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A. A.
28 Aug 2022
Verified reviewGreat product
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A. A.
28 Aug 2022
Verified reviewEverything was perfect!
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A. A.
28 Aug 2022
Verified reviewI have purchased a BMW PureBoxer leather jacket. The jacket is top quality and size fits perfectly usual size. My order came within few days and was carefully packed. I live in Croatia.
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A. A.
28 Aug 2022
Verified reviewFast delivery
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