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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
10 Sept 2022
Verified reviewVery good site.
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A. A.
10 Sept 2022
Verified reviewFirst time customer - Excellent Experience! The prices were very good. The product was in my hands (USA) 5 business days after ordering. Absolutely no complaints.
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A. A.
10 Sept 2022
Verified reviewHélio, It took three weeks to have the product. Very bad
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A. A.
10 Sept 2022
Verified reviewA well fitting helmet, which is nice and quiet even at speed. The only downside is that the visor does not stay up in any position !!! And slams shut even at slow speed. Super fast delivery, but remember to ad customs and taxes !!!
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A. A.
10 Sept 2022
Verified reviewVERY GOOD!
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A. A.
10 Sept 2022
Verified reviewEXCELENTE
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A. A.
10 Sept 2022
Verified reviewGreat place to buy. I order from Argentina asked to deliver in Washington DC at specific time frame and they did it.
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A. A.
9 Sept 2022
Verified reviewEverything I ordered was either damaged, dented, or broken. Very hard to communicate, I could never get through on the phone and 2 to 3 days before any email response of I'm lucky. Will not buy from them again ever
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A. A.
9 Sept 2022
Verified reviewI have bought a jacket. very happy with it. Ordering process was simple and efficient. Delivery exactly on the day estimated by BMW Europe Moto. I have received a mail from BMW Europe Moto to rate the service, just after ordering and paying without seeing the jacket, I believe that was a bit early for the first order with them. Otherwise all fine. I am sure I will come back.
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A. A.
9 Sept 2022
Verified reviewVery good, great service. I would recommend.
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A. A.
9 Sept 2022
Verified reviewSuper fast
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A. A.
9 Sept 2022
Verified reviewOn time delivery.Quality product.It is pricey but you get what you pay for.
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A. A.
9 Sept 2022
Verified reviewEverything good but delivery a bit slower than I would have expected.
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A. A.
9 Sept 2022
Verified reviewAs always... Good service Good shipping..
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A. A.
9 Sept 2022
Verified reviewFast delivery, good service.
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A. A.
9 Sept 2022
Verified reviewI asked for an invoice letter with FTA statement on it, but I got no answer. Very unsatisfying. Peace.
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A. A.
7 Sept 2022
Verified reviewVery good ,good service and fast shiping
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A. A.
7 Sept 2022
Verified reviewEverything I ordered came damaged. The box skin was dented and the bracket is marked and they still haven't responded. Would not purchase anything from them again
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A. A.
7 Sept 2022
Verified reviewAll parts in stock, received the goods on time.
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A. A.
7 Sept 2022
Verified reviewGood as advertised
Reviews displayed in chronological order
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