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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"Quick delivery to JP, I took 1week!"
"The parts fits the bike. Very long delivery time, but that is Chronoposts fault."
"Ordered a beautiful jacket, but still not delivered after 3 weeks. Investigation ongoing, pending feedback. Very disappointed"
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Great service, friendly staff, and a fantastic selection of bikes. Highly recommend."
"Professional 👍"
"Very professional and good value for money!!"
Responsiveness
"Very fast respond ! Happy to have link business with"
"Reliable and quick service."
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
8 Apr 2023
Verified reviewVery satisfied, the items arrive very soon and properly packed .
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A. A.
8 Apr 2023
Verified reviewThe worst service ever by BMW which is not expected from such a legendary brand. I ordered these parts on 2nd March & while ordering the delivery timeline was 3-5 days. It took more than 20 days to deliver this order. I have sent multiple emails & few phone calls but the customer care are totally useless. Additionally there is no reply on the number of emails sent. Next time onwards i will never order from EURO BMW. Also i had to pay for taxes & custom duties which was not mentioned anywhere while purchasing online. Additionally the customer care was even not helping in canceling my order.
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A. A.
8 Apr 2023
Verified reviewFully satisfied with product.
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A. A.
8 Apr 2023
Verified reviewGreat service, easy to order, keen prices and shipping (UPS) with updates.
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A. A.
7 Apr 2023
Verified reviewStill not received the item after 3 weeks. E mailed several times for help/update- just told it will arrive soon.
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A. A.
7 Apr 2023
Verified reviewFaster then anticipated....got the goods....professional team....
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A. A.
7 Apr 2023
Verified reviewGreat experience with this vendor. Their inventory is extensive. Fast easy service, quick delivery. Thankyou !
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A. A.
7 Apr 2023
Verified reviewI didn't expect much when I first inquired about parts, but I am very grateful for the kind explanation and guidance that made it possible to order. I will use it often in the future. thank you :)
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A. A.
6 Apr 2023
Verified reviewI ordered this item a month ago and despite various enquiries have not received any updates from Moto as to when the order might arrive - not what I expect from BMW
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A. A.
5 Apr 2023
Verified reviewGreat, very efficient service and prompt delivery thanks to DHL.
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A. A.
5 Apr 2023
Verified reviewGreat price compared to others I found online. Arrived in great condition and as advertised. Would buy from again
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A. A.
5 Apr 2023
Verified review3 weeks on from ordering and paying for auxiliary headlight set, I still haven’t received it, although I’ve had notification that it will be delivered today. VAT was deducted from my order, so the item was held up by UK Cudtoms and an additional handling charge of £14 added to the VAT charge. So, my experience not good and I cannot recommend this company to anyone in the UK.
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A. A.
5 Apr 2023
Verified reviewPrompt and fast service. Large inventory.
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A. A.
5 Apr 2023
Verified reviewUsing the site was relatively easy to use and find what I was looking for but the delivery time was ridiculous. All considering there is a outlet in the UK the part came from abroad and had got held up at customs so for that reason I am not impressed
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A. A.
5 Apr 2023
Verified reviewgood material
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A. A.
3 Apr 2023
Verified reviewWhen a product description shows two items and the description says “set” I don’t think it is unreasonable to expect to receive two items, not one. Item returned.
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A. A.
3 Apr 2023
Verified reviewThe order arrived with considerable delay, had to request feedback good few times, the issue was with the stock not being dispatched from BMW I was told so at the end we had to cancel the item causing the delay and money was refunded imidietly, the issue I had was lack of communication updates from the vendor side I think customer service lack a bit of TLC. The items arrived as advertised, the main issue really was the delay of getting the order, could improve on that for sure. Would think again to order from the site.
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A. A.
3 Apr 2023
Verified reviewAs expected. 100% AAA+++
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A. A.
3 Apr 2023
Verified reviewI've contacted BWM twice to notify them that my full product hasn't arrived. 1 pannier in the post then another some days later. Yet still no fixing bolts nor lock barrel for the panniers.
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A. A.
3 Apr 2023
Verified reviewPositive factors are: That the pieces are original and a great possibility of choice. The NEGATIVE factors are: Due to the cost of shipping, the delay is long, they take a long time to ship. The products that are on the site have little information and details. When asked about something the answer is in vain.
Reviews displayed in chronological order
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