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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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Marty G.
6 Jun 2026
Verified reviewPricing was not able to be converted to US dollars on website, ended up paying more than it should have been, also website did not tell of import fees, ended up paying a lot for the seat more than retail
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John K.
5 Jun 2026
Verified reviewI ordered. The process was simple. My intercom arrived as advertised and so far all functions as it should
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Peter S.
5 Jun 2026
Verified reviewEverything ok
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Paul T.
5 Jun 2026
Verified reviewThe items where over 2 weeks late on delivery and I was not happy at all as I bought them for a trip I was going on and had to leave without them. Customer service didn't help one bit.
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William R.
5 Jun 2026
Verified reviewEverything is very good but the delivery time is way to long. Else it would be 5 stars.
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Walid M.
5 Jun 2026
Verified reviewyour site is good but i did not receive anything until now .... i think you should remove some country from your country destination in the world .... until now i did not receive anything ... its writen delivered but i did not receive anything
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Danny C.
4 Jun 2026
Verified reviewGood quality gloves, just the delivery time was so poor,..
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Craig E.
4 Jun 2026
Verified reviewI tried to cancel the order before it was even dispatched, but then it was dispatched 2 days later, I am waiting for yous to re call it for a return from the delivery company but even the customer service team haven’t replied , stay away these people are disgracefully.
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Imelda O.
4 Jun 2026
Verified reviewVery good
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Kristiyan G.
1 Jun 2026
Verified reviewThe visit went great, the bike was serviced very fast and very well.
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Steve T.
1 Jun 2026
Verified reviewOrdered seat on line through website, was kept updated through out dispatch and posting so great service. Was disappointed when I received the seat to see i had been sent the standard R12g/s seat and not the Rally seat in the picture/advert on the website, when I emailed I took 3 days for a reply and customer services literally said the picture is for illustration only,surely you picture what your selling ?.Any way after paying customs due to been in another country it's not worth the hassle to return the seat,
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Paul A.
1 Jun 2026
Verified reviewVery good
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Mitja B.
29 May 2026
Verified reviewfast delivery
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A. M.
29 May 2026
Verified reviewIt's a good quality and the shipping was fast.
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Jirawat P.
29 May 2026
Verified reviewI like Europe Moto because it's convenient to order even though I'm in Southeast Asia. Delivery is fast, prices and shipping costs are clear. Customs duties depend on your country.
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Terry T.
29 May 2026
Verified reviewPurchase was simple, payment was smooth and delivery was smooth and fast.
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Pedro L.
29 May 2026
Verified reviewGreat customer support and fast delivery
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F. P.
29 May 2026
Verified reviewI received my order in good condition but I just want to mention that it took a while before my order was confirmed. I believe it was about 3 to 5 days before I received an email confirmation. And as for the website itself, it's quite easy to look for anything from parts to gears.
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Werner S.
29 May 2026
Verified reviewgreat selection good pricing and fast shipping very happy customer service stef from Australia
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Mario S.
29 May 2026
Verified reviewGreat
Reviews displayed in chronological order
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