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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
23 Feb 2022
Verified reviewGreat service! Have to fit shifters over the next week, They look great. Thanks bikeinn.
Reply from Bikeinn.com
Dear henry , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Feb 2022
Verified reviewEasy to navigate site. Massive selection decent prices. You can make a saving despite the expensive shipping costs. Get my Agu gear from here as not many/no UK stockists
Reply from Bikeinn.com
Dear Luke , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Feb 2022
Verified reviewVery fast delivery. Everything as expected.
Reply from Bikeinn.com
Dear Michal , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Feb 2022
Verified reviewVery fine.
Reply from Bikeinn.com
Dear Mika , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
21 Feb 2022
Verified reviewExcelent service, highly recommend. Product just parfect for my Cube 500 Thank.
Reply from Bikeinn.com
Dear Geovanny , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
21 Feb 2022
Verified reviewI searched online for the tyre size I needed and found this site. Ordering was very easy and simple. Delivery was very fast around a week or so. The items were well packaged and in perfect condition when I received them. I would definitely order from here again.
Reply from Bikeinn.com
Dear Alexander , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Feb 2022
Verified reviewVery good value for money. Informative and accurate delivery times. I looked up bikeinn on various cycling websites and the reviews were good enough in my mind to proceed with ordering. Not disappointed.
Reply from Bikeinn.com
Dear Nick , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Feb 2022
Verified reviewEverything as stated. Fast response&shippung.
Reply from Bikeinn.com
Dear Bartosz , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Feb 2022
Verified reviewSuper happy with order as normal, fantastic to deal with , thankyou so much 👍🇬🇧
Reply from Bikeinn.com
Dear simon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Feb 2022
Verified reviewExcellent service! Very competitive prices and a very good delivery service! Items arrived before specified dates!
Reply from Bikeinn.com
Dear Dylan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Feb 2022
Verified reviewTo make an order was easy and it arrived in time.
Reply from Bikeinn.com
Dear Girts, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Feb 2022
Verified reviewBought for my brother. Excellent value/performance and more speed and smooth riding (especially on road)! Thank You!
Reply from Bikeinn.com
Dear Paul Dale, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Feb 2022
Verified reviewSnelle levering.
Reply from Bikeinn.com
Beste, Bedankt dat u de tijd heeft genomen om zulke positieve opmerkingen over uw ervaring met ons te delen. We zijn erg blij u zo goed mogelijk van dienst te hebben kunnen zijn. Dit soort feedback stelt ons in staat om te identificeren wat we goed doen en op welke aspecten we moeten werken om de ervaring van onze klanten te verbeteren. Daarom stellen we uw feedback op prijs. Neem gerust contact op met onze klantenservice door een e-mail te sturen naar support@tradeinn.com als u zich zorgen maakt of opmerkingen maakt. Bedankt en vriendelijke groeten,
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A. A.
17 Feb 2022
Verified reviewThe process from ordering to delivery was smooth. Tyres arrived quickly and of excellent quality.
Reply from Bikeinn.com
Dear Simon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Feb 2022
Verified reviewGreat price and arrived quickly, great service
Reply from Bikeinn.com
Dear philip, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Feb 2022
Verified reviewIt took 8 days for our battery to arrive, in spite of the website suggesting 5-7 days.
Reply from Bikeinn.com
Hello Chris, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated, not exact. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
17 Feb 2022
Verified reviewSaved the day.. awesome.
Reply from Bikeinn.com
Dear Simon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Feb 2022
Verified reviewEverything great
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A. A.
17 Feb 2022
Verified reviewI have no problem with the quality of product or delivery. UK buyers beware, it took nearly 10 weeks to receive a refund for a returned item. Not so bad for relatively inexpensive items but for £137 of cycle shoes was not so much fun ☹️
Reply from Bikeinn.com
Hello Alan, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is important to us and that is why we have verified your case and identified the problem. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thank you very much. Kind regards
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A. A.
17 Feb 2022
Verified reviewReally pleased that I was able to buy a legacy item from BikeInn at a very reasonable price. The website was easy to use, purchase straightforward, and the tracking information was updated frequently. The item was very well packaged. The only reason that I have dropped a star is because the shipping took a few days longer than stated, which could be important to people that need something urgently. The shipping price itself however was very fair considering the journey the item took. Otherwise I have no complaints at all.
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