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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
17 Aug 2022
Verified reviewArrived in UK in about a week. Happy with the purchase.
Reply from Bikeinn.com
Dear Aldrin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Bikeinn.com
Dear Jim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
14 Aug 2022
Verified review1st class service 👌
Reply from Bikeinn.com
Dear Bryan, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,
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A. A.
14 Aug 2022
Verified reviewMoney sent, wrong good arrived, 4 working days without any respond to my request. The reaction could be faster.
Reply from Bikeinn.com
Dear Marek, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. Your return request was accepted. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards
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A. A.
14 Aug 2022
Verified reviewGood price, fast and reliable delivery Radek
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
14 Aug 2022
Verified reviewBrilliant service. Tracked Brooks saddle all the way home. Thanks
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
26 Jul 2022
Verified reviewMy only source for choices and great prices!
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
26 Jul 2022
Verified reviewFound what I needed straight away. I would say that I placed 2 orders within 10 mins of eachother and was charged 2 lots of postage. My fault of course, but it would have been nice for the orders to be sent together. Delivered on time thanks.
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
26 Jul 2022
Verified reviewGreat service, and prices
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
26 Jul 2022
Verified reviewI was told that I would get cashback for making a further order. I made a further order based on this offer, but never received the cashback. When I raised the issue with customer services they never answered my query properly or did they offer to fulfill the cashback promise and send me the promised cash.
Reply from Bikeinn.com
Hello Robert, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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A. A.
26 Jul 2022
Verified reviewWide range of items at good prices and swiftly despatched. I have used bike INN several times and all without difficulty.
Reply from Bikeinn.com
Dear Keith, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Bikeinn.com
Dear K, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Jul 2022
Verified reviewGreat item with fast delivery and cheap price.
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
26 Jul 2022
Verified reviewSmooth shopping experience
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A. A.
5 Jul 2022
Verified reviewBrilliant, delivered on and in time to get me back on the bike when I needed to. Was the only seller who had the parts I needed! Was cynical at first after reading a few poor reviews but decided to order and wasn't disappointed, would highly recommend.
Reply from Bikeinn.com
Dear Customer, Thank you for taking time to share your experience with us. Have a nice day. Thanks,
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A. A.
4 Jul 2022
Verified reviewFast delivery . Tyres arrived well packaged Faultless transaction. Thank you
Reply from Bikeinn.com
Dear Customer, Thank you for taking time to share your experience with us. Have a nice day. Thanks,
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A. A.
2 Jul 2022
Verified reviewEverything I was looking for was easy to find and easy to pay for . The tracking system lagged a little , but the parts were with me with the timescale bike inn had given me , the parts were well wrapped and arrived without any damage to the parts or packing . Well done bikeinn , maybe a few of the more common suppliers could take note .
Reply from Bikeinn.com
Dear Customer, Thank you for taking time to share your experience with us. Have a nice day. Thanks,
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A. A.
29 Jun 2022
Verified reviewAll went well. Easy to order. Updates on order and delivery when expected. Thank you.
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
29 Jun 2022
Verified reviewFantastic service! Product was exactly as it stated on the site! Delivery was also very good and arrived on time!
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
27 Jun 2022
Verified reviewGreat products at a good price
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
23 Jun 2022
Verified reviewMassive fan of the company and products,but must admit lately the postage time has not bin good ,ie 10 days these days is not good ,but hope things turn around ,Simon.
Reply from Bikeinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2022
Verified reviewVery impressed with the service received.
Reply from Bikeinn.com
Dear simon , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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