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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
3 Sept 2022
Verified reviewQuick shipping and good payment options!
Reply from Bikeinn.com
Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewReceived wrong item. Which I understand mistakes happen. Explained I had neatest post office to take parcels to was a distance. Had ti take time off work and travel for their mistake.
Reply from Bikeinn.com
Hello Paul, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
Reply from A. A.
Sadly you have took no notice of my complaint either. I’ve returned the item but at much time and expense to myself with no care or interest If you are involved with this company your response mirrors there’s
Reply from Bikeinn.com
Hello Paul, We truly regret the inconvenience caused. If you have any questions, please contact our customer service team by sending an email to support@tradeinn.com Kind regards
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A. A.
3 Sept 2022
Verified review4 stars instead of 5 as the package got delayed by a couple of days once in the UK, other than that, good product, great price and informative website.
Reply from Bikeinn.com
Dear William , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewAll good
Reply from Bikeinn.com
Dear Ingela, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewVideos of products should be fixed, because they are playing in the background when entering the product page and you can't see the video.
Reply from Bikeinn.com
Dear Dave, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewSimply the best
Reply from Bikeinn.com
Dear Abro , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Bikeinn.com
Dear Michael , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewGreat product, great price and fairly prompt delivery!
Reply from Bikeinn.com
Dear Chris, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewAllti varit nöjd med vad dom levererat. Och hur dom levererat. Alltid max 7dagar för leverans från Spanien.. Kan jämföras med Fedex 30 dagar från England. Tryggt och säkert att handla från Bikeinn
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A. A.
3 Sept 2022
Verified reviewCouldn't find Michelin Power tyres anywhere else at such a good price, even with P&P it was still cheaper than any UK site. Looks like brexit is working well for uk business! Just had to wait a few days longer than UK but still here in good time.
Reply from Bikeinn.com
Dear Alan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewGood price and all delivered as promised
Reply from Bikeinn.com
Dear Yit Arn , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewBike Inn were again best on price when I was looking for a new saddle and I saved a considerable amount by shopping with them even with the postage cost. My new saddle arrived exactly when they said it would so all in all great prices backed up by great service.
Reply from Bikeinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewQuick response. Transport from Spain to Danmark safe and very fast.
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A. A.
3 Sept 2022
Verified reviewI paid extra for a two day delivery option however the item didn’t arrive within the specified time. I asked Bikeinn to refund the delivery charge but they refused, I will no longer be using bikeINN
Reply from Bikeinn.com
Hello David, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Kind regards
Reply from A. A.
Your estimate was one to two days, not two to three days or three to four days! you shouldn’t be offering a paid for service to deliver early an item early if you can’t meet the estimate, this is really poor customer service!
Reply from Bikeinn.com
Hello David, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Expected delivery: 2022-08-09 00:00:00|2022-08-10 00:00:00 https://mydhl.express.dhl/es/es/tracking.html#/results?id=9558056384&brand=DHL Your comments will be taken into account for continuous improvement. Kind regards
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A. A.
3 Sept 2022
Verified reviewGood
Reply from Bikeinn.com
Dear Matej , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewReally good efficient service. Called them up to ask a question and they were really helpful. Definitely recommend!
Reply from Bikeinn.com
Dear John , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewAll good, delivery was a bit later than stated but apart from that good overall
Reply from Bikeinn.com
Dear Jake, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Sept 2022
Verified reviewI drop one star because off packaking. Goods wad only packaked in the plastic bag not in a box.
Reply from Bikeinn.com
Dear Miroslav, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Aug 2022
Verified reviewGood service
Reply from Bikeinn.com
Dear Pete, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Aug 2022
Verified reviewHi! Well in my experience with bikeinn was ok, the only thing that I would point at it its the customer service must be better. I send a message about a product for more than a week and I still didn't receive any response atall, and it's not the first time that happened. Lite bit dessepointe. Kind regards.
Reply from Bikeinn.com
Dear Reda, Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Aug 2022
Verified reviewGreat service very pleased with the product.
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