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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
1 Jun 2023
Verified reviewExcellent service Excellent product Excellent packaging and Delivery service. Will shop again.
Reply from Bikeinn.com
Dear Steve, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewChain rings arrived promptly by post and fitted my MTB cranks perfectly
Reply from Bikeinn.com
Dear PETER, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewGreat service, handled order shipping process to UK well.
Reply from Bikeinn.com
Dear Shum, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewI ordered it, it came in a few days, what's not to like about that.
Reply from Bikeinn.com
Dear Martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewGreat prices and service.
Reply from Bikeinn.com
Dear Gary, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewGreat communication, price and service A
Reply from Bikeinn.com
Dear Gary, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewVery good, very fast and efficient service
Reply from Bikeinn.com
Dear Ivan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewvšetko v poriadku, doručené DPH hned aj vrátene na účet 👍👍👍
Reply from Bikeinn.com
Milý Boris, Ďakujeme, že ste si našli čas podeliť sa s nami o takéto pozitívne komentáre o vašich skúsenostiach. Sme veľmi radi, že sme vám mohli slúžiť tým najlepším spôsobom. Tento typ spätnej väzby nám umožňuje identifikovať, čo robíme dobre a v akých aspektoch by sme mali pracovať na zlepšení skúseností našich zákazníkov. Preto si vážime vašu spätnú väzbu. Neváhajte a kontaktujte náš tím zákazníckych služieb e-mailom na support@tradeinn.com s akýmikoľvek obavami alebo pripomienkami. Ďakujeme a ostávame s pozdravom,
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A. A.
1 Jun 2023
Verified reviewVery good
Reply from Bikeinn.com
Dear Graham, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewLarge selection of items & best prices. For UK: no hidden taxes, but delivery takes a bit longer.
Reply from Bikeinn.com
Dear Mark, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewGreat service. Part arrived quickly and was competitively priced.
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewExcellent item and service once again . I have used bikeinn on numerous occasions and they never fail to impress . I shall return . 5 *****
Reply from Bikeinn.com
Dear Lee, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewPrompt despatch and delivered when specified. Fair price so overall recommend
Reply from Bikeinn.com
Dear Chris, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewIt exceeded my expectations, excellent quality, very resistant, easy to assemble, comfortable for the child, and now we can take our farther trips. My daughter was thrilled and very happy. It was worth every penny.
Reply from Bikeinn.com
Dear Patricia, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewGreat! The order was sent and arrived pretty fast. You can even check the photo of the package when it's sent. Keep it up this way :)
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewStatus of stock informed incorrectly. The item was still sold as ”in stock” when they knew it was not in stock which mean that this is done on purpose. My order is late at least for a week as I have not received it yet. Informed shipping time was not true. Would not have done the purchase had I known the truth.
Reply from Bikeinn.com
Hello Tommi, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. It may get down to an unexpected interruption in the supply chain at times, so that the shipping information changes. Please keep in mind that in this case you can change, add/remove items in your order or cancel the entire order from your account if you no longer wish to wait for an item that is temporarily not available or experiencing a delay. Unfortunately, we can only pass on the stated delivery times we receive from our suppliers to our customers. Otherwise, you will receive an email as soon as your order is shipped with the tracking number of the carrier and your invoice. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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A. A.
1 Jun 2023
Verified reviewVery good prices. Easy to order and fast delivery.
Reply from Bikeinn.com
Dear Magnus, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewGood price, great service!
Reply from Bikeinn.com
Dear Istvan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewWeb is good
Reply from Bikeinn.com
Dear , We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,
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A. A.
1 Jun 2023
Verified reviewAlways get great prices and service. Jan
Reply from Bikeinn.com
Dear jan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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